Operations Co-ordinator

4 weeks ago


Bristol, United Kingdom The Delivery Group Limited Full time

An exciting opportunity has arisen fora full-time Operations Controller to join our Operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions. Escalating and re-planning when any issues occur and reporting back to the customer and Transport Manager. Tracking and monitoring of vehicle routes using transport management systems.
Monitor collections & consumables orders on a daily basis.
Worksheet/job sheet allocation to data audit for processing.
Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing.
Sending/receiving collection confirmations.
Book collections and transport as required.
Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
Escalation of risk routes and appraising clients of reforecast collection times.
Prioritising high risk routes or routes for new clients.
8pm shift pattern (not likely required).
Some Geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
Experienced in Microsoft Office systems, Excel and other office systems.
Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.
UK driving license preferable but not essential.



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