Head of Service Management, Support, Service

1 week ago

Croydon Cambridgeshire, United Kingdom Adecco Full time €650

Head of Temporary Accommodation & Support Services
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Temporary Role - 3 to 6 months. Hybrid Working - 2 to 3 days in office in Croydon, remainder at home
ASAP StartAdecco are recruiting for a Head of Temporary Accommodation & Support Services on behalf of our public sector client.

A demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation
Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery
Significant experience of leadership at a senior level in a large organisation with evidence of the personal and professional qualities that have made a positive difference
Proven track record, with evidence of personal impact, in leading, at a senior level, operational teams to deliver improved outcomes that meet the policy objectives of the organisation
Proven track record in leading, at a senior level, the strategic design and direction of services.
Significant track record in executing team and individual performance effectivelyAs a member of the extended management team, the Head of Temporary Accommodation & Support Service will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

Responsible for the assessment and provision of housing and accommodation for the residents of Croydon, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our residents to minimise repeat access and deliver a long term community based sustainable solutions.

Ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value.

Undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service.

Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.

The service being delivered to the quality, Council, professional and legislative standards required.
Integrated service development and delivery which is informed by customer, partner and stakeholder views, latest thinking, good practice and legislative requirements.
The provision, directly or sourced, of expert opinion, advice, support and interpretation on all aspects of the area of responsibility, including major decisions.
Feedback, enquiries and complaints procedures being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention.Services (including property units) being delivered on time, to budget and standards agreed.
Develops service plans to meet strategic business goals. Service plans and targets for area of responsibility being developed within the Council's overall strategic framework and agreed and communicated within required timeframe.
Strategic and operational input being provided to wider business planning and development.Ensure the development and delivery of continuous improvements in all aspects of the service.

Recruitment, induction, development, performance reviews, employee relations and all HR processes and planning being completed to the required standards and timescales.

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