Customer Support Specialist

3 weeks ago


Basildon Essex, United Kingdom SS&C Technologies Full time

About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Change sponsor, oversight and support Governance processes
Ensure commercial impact of change is understood, agreed and invoiced

Account Management
• Obtain detailed understanding of client's business /products /strategy /requirements and the impact on service offering
• Organise, run & participate in CR related meetings (including monthly client project meetings) & conference calls. Raise change requests on service now and in Gocheck
• Create or review HLEs/quotes of project requests for onward notification to Client
• Oversee delivery of CR into live (where a project manager has not been assigned)

Technical Consultancy
• SS&C Products and Services
• Knowledge of SS&C products, services and technologies
• Detailed knowledge of PEP, ISA, Unit Trust, OEIC or Investment Trust Administration.
Knowledge of Financial Services regulatory environment.
A good understanding of the client service model, business strategy, structure and product offering.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law).



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