Technical Support Specialist

3 days ago


Essex, United Kingdom Polytec Personnel Ltd Full time
Job Opportunity for Technical Support Specialist

Polytec Personnel Ltd is seeking a skilled Technical Support Specialist to join our team. Based in the UK, this role involves providing 1st line technical support via email, phone, live chat, and ticketing system. As a German language speaker, you will play a crucial part in communicating with customers and ensuring their queries are resolved efficiently.

This is an office-based position requiring residence within 40 minutes of Saffron Walden. You will be responsible for troubleshooting basic areas of our company platform, working with customers on various communication channels, and escalating issues to higher teams as necessary.

Key Responsibilities:
  • Provide 1st line technical support for all incoming enquiries
  • Troubleshoot basic areas of the company platform
  • Communicate effectively with customers via multiple channels
  • Evaluate and escalate issues to higher teams as required
Requirements:
  • IT experience in a work environment
  • An IT-related qualification
  • Strong knowledge of PC hardware, Windows platform, and application support
  • Excellent communication skills (written and verbal) with good customer service experience
  • Ability to take ownership of issues and formulate ideas to improve customer experience provision

The estimated salary range for this position is £23,000 - £27,000 per annum, depending on experience. This is a permanent role with a typical working schedule from 8am to 4:30pm or 9am to 5:30pm, Monday to Friday. However, occasional late shifts may be required.



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