Technical Support Specialist

14 hours ago


Essex, United Kingdom Solus Accident Repair Centres Full time
Job Overview

Solus Accident Repair Centres is one of the largest body repair groups in the country, wholly owned by Aviva. We are seeking an experienced Technical Support Specialist to join our team.

About the Role

In this role, you will provide deep product knowledge and support for our in-house system Evolve, providing analysis to our development team on bugs and issues, end-user support, testing, and supporting the delivery of releases. You will work closely with stakeholders to develop the strategy for Evolve and provide daily support.

Key Responsibilities
  • Work with the IT leadership team to identify and mitigate risks and cyber incidents
  • Provide training to business users and create documentation to support their understanding of Evolve
  • Collaborate with the Test Manager to ensure successful testing and release processes
Requirements

To be successful in this role, you will need:

  • Knowledge or experience with Agile Development and Azure Fundamentals
  • Awareness of DevOps environments
  • Experience with Testing/QA/UAT
  • Experience with Performance monitoring
What We Offer

We offer a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus a range of benefits including:

  • Group income protection with access to a GP and medical advice 24 hours a day for yourself and your family
  • A comprehensive employer-matched pension scheme
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees


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