Senior Clerk or Officer

2 weeks ago


Sheffield, United Kingdom Sheffield Children's Full time

Sheffield Children’s NHS Foundation Trust
The Sheffield Children's NHS Foundation Trust is looking to recruit three full time people to join our friendly team and help maintain the high standards of service within the Emergency Department.
To provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant tactful and understanding manner. On arrival of patients in the department, the post holder will be expected to obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the condition of the patient. Previous experience in a NHS environment would be advantageous but not essential as full training will be provided. You must be enthusiastic, flexible and able to work alone, within a team and use initiative.
The ED Clerical Officer is responsible for providing high standards of service to anyone who attends our department using a range of systems.
The three vacancies will be covering a 24 hour service and will be required to work nights. We cover 7 days a week including bank holidays.
Receive patients/parents/guardians presenting to the ED reception desk, obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the patient's condition.
Search for the patient on the Careflow Patient Administration System (PAS), ensuring search procedures are followed, register patient if no previous record exists.
Book patients in on the ED module of the Careflow PAS ensuring all relevant information is obtained from the parent/guardian to enable accurate data entry.
Make appointments as required for patients needing follow up in ED & outpatient clinics.
Enter clinical coding (as recorded by medical staff on the ED card), onto the Careflow PAS.
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
Outstanding patient care
Leader in children's health
generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Analyse the data to ensure this accurately reflects the attendance, and bring any anomalies to the attention of medical staff.Produce ED clinic attendance lists, create eDMS (our electronic patient record) episode folders and prepare in readiness for clinics.
Receive patients arriving for ED clinic attendances, and record the attendance/outcome on the Careflow PAS.
Take details from GP practices regarding patients being referred to the Acute Assessment Unit (AAU). Ensure the correct ED coding is entered onto Careflow (as per defined procedures).
Ensure relevant procedures are followed in the event of a request for fast track child protection case notes.
Responsibility for ensuring all data entered on the Careflow PAS is accurately recorded, with particular regard to ensuring no duplicate patient registrations are made.
Ensure that both the Trusts Health and Safety Policies are adhered to at all times.
Constant liaison with medical and nursing staff within the department.
Register new patientsRecord ED attendancesRecord admission/discharge/transfer detailsCheck and update patient informationMake ED and outpatient clinic appointmentsRequest and distribute computer print outs/record cards & labels
Act as reception point for the main hospital out of hours and deal with all enquiries presenting at the ED reception desk.
Advise patients presenting over the age of 16 years to attend the Royal Hallamshire Minor Injuries Unit or the Northern General A&E Department. Outside normal working hours, or in the absence of the supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff toattempt to find cover. You will be asked to cover ad hoc shifts and flexibility to do this on occasion is required.
Be familiar with the Major Incident procedures, with particular regard to setting up the ED reception desk and documentation in the event of a Major Incident being called. Induction and training of new staff within the departmentDevelopment and implementation of new policies and procedures within the DepartmentNational or local initiativesReceipt of general office stationeryThe above is not an exhaustive list of duties and roles and responsibilities of the role may be subject to change as per the needs of the department.
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. Gilbert7@nhs.net
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care
Educated to GCSE standard in Maths and English
Experience of general office duties
Previous experience of clerical work in an Emergency Department or a healthcare environment.
Previous experience of using a computerised client database
Flexible and adaptable
Sheffield Children’s NHS Foundation Trust
£


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