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Customer Service Consultant
2 months ago
Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.
We’re recruiting for a Customer Service Advisor to join our Customer Application Support (CAS) team with a starting salary of £23,000, increasing to £24,000 after a successful first year with us. After your first year, there are further opportunities to progress.
Our phone lines are open 9am-6pm Monday- Friday. This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff or Hove office.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
If you're passionate about providing exceptional customer service and enjoy helping people and solving problems then we'd love to hear from you.
You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers and financial advisors about new life insurance applications and existing policies
Delivering a personable service to our customers, supporting our customers’ needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate
You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance
provide a great customer experience whilst helping you achieve your own career goals
For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
People who love helping people Strong communication skills and passion to support customers, whatever their personal circumstances. Customer service experience within the financial services, travel or retail sector is preferred but not essential. We will also consider candidates who haven’t got customer service experience, who have the natural strengths to thrive in this role
Passion for customer experience and getting things right first time
Confidence in using a desktop or laptop and experienced in using MS Office
You’ll be in a full time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer - both for our own products and at a range of high street stores and online
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
