Customer Service Studentcare Consultant

4 months ago

Hove, United Kingdom The Learning People Full time

Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented StudentCare Consultant to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and accelerate their careers.

**The Learning People**

The Learning People is a trusted and innovative online learning provider that offers a wide range of accredited courses and professional certifications. We pride ourselves on delivering high-quality learning experiences that cater to the evolving needs of individuals in various industries. Our mission is to provide accessible and flexible education to empower professionals to succeed in their careers.

**Why should you apply?**
- You will have the opportunity to make a positive impact on individuals' lives.
- Collaborative and supportive work environment.
- Ongoing training and professional development opportunities.
- A competitive starting basic salary of £22,500-£25,000
- Growing business with lots of opportunities to progress your career.
- Market leader in our field
- Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service.
- Access to our benefits platform which includes discounts on retail, days out, gym, breaks, and much more.
- Student discount card for our employees with some huge savings locally and nationally
- Competitive annual leave entitlements with an additional day off for your Birthday
- Healthy work-life balance
- Massages at work to help you unwind.

**The role**

As a StudentCare Consultant, you will play a vital role in guiding individuals along their career development journey and delivering exceptional student-focused service for Learning People. Your primary responsibility will be to ensure that our students receive the highest level of support through regular outbound communication.

From the moment of enrolment to the completion of their learning journey, you will provide unwavering support to our students. As a skilled problem solver, you will excel in delivering outstanding customer service and possess strong communication skills.

Your ability to work with diverse individuals and your passion for connecting with people will be essential for this role. Additionally, you possess excellent organisational skills, be comfortable working with IT systems, and have the capability to work independently as well as collaboratively within a team.

This is an excellent opportunity to join our fast-growing global business and become an integral part of a close-knit team, where you can enhance your existing skills and acquire new ones. The impact of your support on our students will bring rewarding results, making this a fulfilling role.

**What we are looking for**

We are on the lookout for motivated people who have a passion and enthusiasm for supporting others, showing a genuine interest in helping and assisting colleagues and students. We are looking for excellent communication skills and the ability to build strong relationships.

We want people who are invested in their own development and demonstrate a commitment to continuously seek out opportunities to enhance their skills and knowledge. Exceptional organisational and problem-solving abilities are key, as multi-tasking is big a requirement in this role.

**Key responsibilities**:

- Be the initial point of contact for all student queries, delivering exceptional information and guidance.
- Facilitate the enrolment of new students, ensuring students have a comprehensive explanation of the available platforms and services.
- Address and troubleshoot any technical difficulties encountered by students.
- Conduct proactive follow-up calls with students.
- Promptly address and resolve student complaints, keeping them informed throughout the entire resolution process.
- Offer valuable advice and guidance prior to exams.

**Hours of work**:
Monday to Friday 08.00 - 16.30 and 10.00 - 18.30 on a rotation basis. Saturdays (1 in every 8 weeks)

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