Customer Service Consultant

3 weeks ago

Hove, United Kingdom Legal & General Full time
Company Description

Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members' retirement benefits.

Joining us means you'll support customers' financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

Job Description

We're recruiting for a Pensions Administrator to join us on a 6 month fixed term contract.

Your role will be to maintain scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers. What you'll be doing:
  • Ensure customers have sufficiently tailored information to enable them to understand what is being communicated, including any action they need to take or when advice or further support may be required
  • Organise and manage the provision of service to give sufficient priority and opportunity to customers wishing to submit a claim or make a complaint
  • Responsible for providing an efficient claims service to individual scheme members, intermediaries and Trustees by establishing how each pension scheme operates. Carrying out calculations, interpreting and communicating the scheme benefits in a way that ensures excellent customer outcomes are achieved at every step
  • Accurately record workflow on to the appropriate system maintaining effectiveness, efficiency and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information
  • Act to deliver good outcomes for customers, ensure we avoid foreseeable harm to customers, Enable and support customers, especially those with vulnerable characteristics
  • Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk
Qualifications

Who we're looking for:
  • Understand your role within the team and contribute constructively as required
  • Customer service skills
  • Be open to feedback and share it too - celebrate success and learn quickly from mistakes
  • Good communication skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer - both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

If you join us, you'll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you're open to find out more, we'd love to hear from you.
"videos":{"title":"Videos To Watch","urls":("

  • Customer Service Consultant

    3 months ago

    Hove, United Kingdom Resource Solutions Full time

    Our client, Legal & General, is currently looking for **Customer Service Consultants** to join their team to handle inbound and outbound calls. **What we can offer** - Competitive pay of **£14 per hour**, inclusive of holidays and with **weekly pay**. - Customer Service experience is essential, (telephony work is preferred) and **full and comprehensive...

  • Customer Service Consultant

    3 months ago

    Hove, United Kingdom Resource Solutions Full time

    Our client, Legal & General, is currently looking for **Claims Consultants** to join their team and support with administration work. - no prior experience required as full training will be provided, however, previous work within Customer Service/Administration would be advantageous. **What we can offer** - Competitive pay of **£16 per hour**, inclusive of...

  • Customer Service Consultant

    3 months ago

    Hove, United Kingdom Resource Solutions Full time

    Our client, Legal & General, is currently looking for **Customer Service Consultants** to join their team for a major project, handling very high-volume inbound calls. - no prior experience required as full training will be provided. **What we can offer** - Competitive pay of **£16 per hour**, inclusive of holidays and with **weekly pay**. - Customer...

  • Customer Service Consultant

    3 months ago

    Hove, United Kingdom Legal & General Full time

    Job Description We’re recruiting for  Customer Service   Consultants  to join our Group Protection team. This is a hybrid role, where you will work a minimum of 1 day a week in our Hove office the rest from home, Monday-Friday between our core hours of 8-6, post training.What you'll be doing: Support the onboarding and continued scheme maintenance...

  • Customer Service Studentcare Consultant

    3 months ago

    Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented StudentCare Consultant to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Customer Service Consultant

    3 months ago

    Hove, United Kingdom Legal & General Full time

    Your role at a glance Are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We are Britain’s most **Admired **company and we are looking for motivated **Customer Service Advisors** to join our Customer Application Support team. The starting salary is **£22,000**, increasing to **£23,000...

  • Customer Service Consultant

    2 weeks ago

    Hove, United Kingdom Legal & General Full time

    Company Description Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined...

  • Customer Service Studentcare Consultant

    3 months ago

    Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented StudentCare Consultant to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Customer Service Representative

    1 week ago

    Hove, Brighton and Hove, United Kingdom Legal & General Full time

    Job OverviewWe're seeking a skilled Customer Service Consultant to join our Group Protection team at Legal & General. This role combines office and remote work, requiring a strong ability to communicate effectively with colleagues, brokers, and customers.Main ResponsibilitiesSupport the onboarding and maintenance of Group Protection policies, ensuring...

  • Customer Service Claims

    1 week ago

    Hove, United Kingdom Give a Grad a Go Full time

    Quarterly and Annual Performance rewardsCompany socialsBase salary of £32k pro rated + commission Are you looking for part-time insurance claims roles or claims support specialist jobs in Brighton & Hove? Keen to pursue a career in the healthcare sector? Apply to this Customer Service-Claims role in Brighton & Hove today!  Company Profile – Healthcare...

  • Customer Service Representative

    13 hours ago

    Hove, Brighton and Hove, United Kingdom Legal & General Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our Group Protection team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesSupport the onboarding and continued scheme maintenance of Group...

  • Customer Service Representative

    1 day ago

    Hove, Brighton and Hove, United Kingdom Legal & General Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our Group Protection team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesSupport the onboarding and continued scheme maintenance of Group...

  • Career Services Consultant

    3 months ago

    Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented Career Services Consultant to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Recruitment Career Services Consultant

    2 months ago

    Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented Career Services Consultant to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Housing Services Manager

    3 weeks ago

    Hove, Brighton and Hove, United Kingdom Service Care Solutions Full time

    Contract Overview This position is a 12-week contract for a Housing Services Manager, focusing on the management of a dedicated service for senior residents. Role Summary As a Housing Services Manager, you will oversee a 57-unit Independent Living facility catering to individuals aged 60 and above. Your primary responsibility will be to deliver a...

  • Sales Consultant

    3 months ago

    Hove, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) **Field Sales Consultant —Hove** The Field Sales Consultant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Consultants earn between **£30k **— **£40k** OTE in their first year, and our top performers can...

  • Customer Service Representative

    19 hours ago

    Hove, Brighton and Hove, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.Key ResponsibilitiesPick and pack online customer orders with...

  • Customer Service Advisor

    4 weeks ago

    Hove, United Kingdom Legal & General Full time

    Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...

  • Customer Service Associate

    3 weeks ago

    Hove, Brighton and Hove, United Kingdom COOK Trading Ltd Full time

    This role is for a Retail Team Member at COOK Trading Ltd, offering 14.5 hours of work each week. Become a valued member of our Cook Shop team and contribute to delivering outstanding customer experiences.Key Responsibilities:Deliver exceptional customer service consistentlyInteract with customers by providing tastings and sharing insights about our...

  • Customer Service Officer

    2 days ago

    Hove, United Kingdom ABM Full time

    JOB TITLE: Customer Service Officer LOCATION: Churchill Square Shopping Centre, Brighton BN1 2RG CONTRACT: Permanent PAY RATE: £12.97 per hour SHIFT PATTERN: 4 on 4 off, 25.5 hours per week ROLE OVERVIEW AND PURPOSE OVERVIEW OF JOB DESCRIPTION  Churchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton...