Current jobs related to Customer Service Executive - Brighton amp Hove East Sussex - Black Sheep Utilities

  • Customer Service Executive

    3 months ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Executive - **Salary**: £21,225 - **Location**: Brighton Hybrid working with minimum 2 days a week in the office - **Hours**: Monday to Friday 9am - 5.30pm We are looking for a Customer Service Executive for this permanent and full time job where you will work with a professional and well-established company in their central...

  • Customer Service Executive

    2 months ago

    Brighton, United Kingdom Brighton & Hove Albion Football Club Full time

    Customer Service Executive Vacancy ID : 011124Salary : £24,000 per annum (rising to £25,000 upon successful completion of probation), plus bonus opportunity of £2,000 per annum. Employment : Hour Basis : Location : The American Express Community StadiumClosing Date : 07-Aug-2024 Job Title: Customer Service Executive Salary : £24,000 per annum (rising...

  • Customer Service Executive

    1 month ago

    Brighton and Hove, United Kingdom Black Sheep Utilities Full time

    *(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Is providing outstanding customer service important to you?Are you confident both on the phone and on email, meticulous with detail, proactive and tenacious?Do...

  • Customer Service Executive

    1 month ago

    Brighton and Hove, United Kingdom Black Sheep Utilities Full time

    *(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Is providing outstanding customer service important to you?Are you confident both on the phone and on email, meticulous with detail, proactive and tenacious?Do...

  • Customer Service Executive

    4 weeks ago

    Brighton and Hove, United Kingdom Black Sheep Utilities Full time

    *(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*In order to make an application, simply read through the following job description and make sure to attach relevant documents.Is providing outstanding customer service important to you?Are you confident both on the phone and on email, meticulous with detail, proactive and...

  • Chief Executive Officer

    1 week ago

    Brighton & Hove, East Sussex, United Kingdom Animo Group Full time

    Animo Group has partnered with a pioneering legal technology company transforming the experience of acquiring litigation funding for law firms. They use innovative technology to streamline the process, offering diverse funding options for legal cases of all sizes. Committed to the principles of ISO27001 and ISO9001, we strive to ensure data security and...

  • Field Sales Executive

    2 months ago

    Brighton & Hove, East Sussex, United Kingdom Charity Link Full time €23,800

    Field Sales Executive Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. We are recruiting Door-to-Door Field Sales Executives promoting the work of some of countrys most prestigious charities. Youll get a basic salary of £23.8k with the opportunity to earn £45k+ OTE. What youll get: £23.8k...

  • Field Sales Executive

    2 months ago

    Brighton & Hove, East Sussex, United Kingdom Charity Link Full time €23,800

    Field Sales Executive Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. We are recruiting Door-to-Door Field Sales Executives promoting the work of some of countrys most prestigious charities. Youll get a basic salary of £23.8k with the opportunity to earn £45k+ OTE. What youll get: £23.8k...

  • Customer Service Executive

    3 months ago

    Brighton, United Kingdom Motorway Full time

    **About Motorway** Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly...

  • Data Quality Executive

    1 week ago

    Brighton & Hove, East Sussex, United Kingdom Animo Group Full time

    Animo Group has partnered with a pioneering legal technology company transforming the experience of acquiring litigation funding for law firms. They use innovative technology to streamline the process, offering diverse funding options for legal cases of all sizes. Committed to the principles of ISO27001 and ISO9001, we strive to ensure data security and...

  • Customer Service Executive

    3 months ago

    Brighton, United Kingdom Motorway Full time

    **About Motorway** Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly...

  • Customer Services Team Leader

    1 week ago

    Ditchling, East Sussex, United Kingdom World Aero Full time

    Senior Customer Service Executive Contract Type: Permanent – Full time on site 30 Monday to Friday At World Aero, we are an independent part 145 aviation component maintenance repair organisation. Specialising in aircraft wheel and brake repairs, we support both corporate and commercial customers and pride ourselves on our commitment to quality and...

  • Customer Services Team Leader

    7 days ago

    Ditchling, East Sussex, United Kingdom World Aero Full time

    Senior Customer Service Executive Contract Type: Permanent – Full time on site 30 Monday to Friday At World Aero, we are an independent part 145 aviation component maintenance repair organisation. Specialising in aircraft wheel and brake repairs, we support both corporate and commercial customers and pride ourselves on our commitment to quality and...

  • Operations Executive

    1 week ago

    Hove, East Sussex, United Kingdom Lease Group Full time €26,000

    Operations Executive - Financial Services Hybrid £26,000 per annum Are you looking for a role in banking? Are you interested in the latest business and green technologies? Are you a good communicator with strong administrative skills and a keen eye for detail? If so, we'd be delighted to hear from you! We have a fantastic opportunity for the right...

  • Operations Executive

    1 week ago

    Hove, East Sussex, United Kingdom Lease Group Full time €26,000

    Operations Executive - Financial Services Hybrid £26,000 per annum Are you looking for a role in banking? Are you interested in the latest business and green technologies? Are you a good communicator with strong administrative skills and a keen eye for detail? If so, we'd be delighted to hear from you! We have a fantastic opportunity for the right...

  • Customer Service Executive

    3 months ago

    East Grinstead, United Kingdom The Diamond Group Full time

    **Position: Customer Service Executive** The Diamond Group has been established for more than 30 years and specializes in same-day courier deliveries. We also operate a self storage facility and overnight services and international deliveries. We are now looking for a Customer Service Executive to join our busy, friendly Head Office branch in East...

  • Customer Service Executive

    3 months ago

    East Grinstead, United Kingdom The Diamond Group Full time

    **Position: Customer Service Executive** The Diamond Group has been established for more than 30 years and specialises in same-day courier deliveries. We also operate a self storage facility and overnight services and international deliveries. We are now looking for a Customer Service Executive to join our busy, friendly Head Office branch in East...

  • Field Sales Executive.

    3 months ago

    Brighton & Hove, East Sussex, United Kingdom Charity Link Full time €23,800

    We are recruiting Field Sales Executives promoting the work of some of countrys the most prestigious charities. Youll get a basic salary of £23.8k with the opportunity to earn £45k+ OTE. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. What youll get: £23.8k guaranteed basic salary....

  • Field Sales Executive.

    2 weeks ago

    Brighton & Hove, East Sussex, United Kingdom Charity Link Full time €23,800

    We are recruiting Field Sales Executives promoting the work of some of countrys the most prestigious charities. Youll get a basic salary of £23.8k with the opportunity to earn £45k+ OTE. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. What youll get: £23.8k guaranteed basic salary....

  • Field Sales Executive

    2 months ago

    Brighton & Hove, East Sussex, United Kingdom Charity Link Full time €23,800

    We are recruiting Field Sales Executives, promoting the work of some of countrys the most prestigious charities. Youll get a basic salary of £23.8k with the opportunity to earn £45k+ OTE. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. What youll get: £23.8k guaranteed basic salary. ...

Customer Service Executive

1 month ago

Brighton amp Hove East Sussex, United Kingdom Black Sheep Utilities Full time €23,000
*(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Is providing outstanding customer service important to you?
Are you confident both on the phone and on email, meticulous with detail, proactive and tenacious?
Do you have experience working as a Customer Service Advisor, Account Manager or as a Call Centre Agent?
If so, then read on, as we have the job for you
*BENEFITS PACKAGE*
* Competitive Basic Salary, plus un-capped commission
* Annual leave of 20 days per annum, increasing with length of service up to 25 days per annum.
* Birthday leave, celebrate on us (after 1 - year service).
* Attendance Booster – earn extra leave through exceptional attendance.
* Comprehensive Employee Assistance Program.
* Life assurance and single person health cover (after qualifying period).
* Various social events throughout the year.
* A selection of food and hot and cold drinks provided free of charge.
* Regular incentives and prizes.
You’ll flourish in this role if you genuinely care about the customers you are speaking with and are enthusiastic in your desire to help them. We’ll train you on our bespoke database, as well as all the ways we like to connect with our customers, to deliver an outstanding experience every time.
Previous Customer Service experience is essential for this role and although industry knowledge would be advantageous, it is not essential.
*KEY SKILLS & ATTRIBUTES*
* Excellent verbal and written communication skills, with a professional telephone manner.
* Exceptional interpersonal skills, with the ability to build effective relationships with a wide range of people.
* Excellent spelling and grammar.
* Quality/Compliance: Meticulous with attention to detail, quick to learn new things and able to multitask.
* Evaluating contracts and billing
* Customer Focused: demonstrates a customer focused mentality, resilience and driven by a high customer satisfaction.
* Initiative: Excellent time management skills by prioritising own work loads, taking ownership of tasks, and following through.
* Target Driven: Works well under pressure. Understands the concept of goal compliance and KPI targets.
* Must demonstrate a positive and adaptable attitude.
* Enjoy problem solving and able to see through complicated situations with a result that balances both customer and business needs.
* Computer ‘savvy’ with a working knowledge of Microsoft Word, Excel, and Outlook.
*MAIN DUTIES AND RESPONSIBILITES*
* Inbound and outbound calls with customers to discuss queries and complaints with utility contracts, supply, and billing issues.
* Using the details from the record and gaining new relevant information to take ownership and follow both internal and external processes to promptly resolve queries.
* Liaising with various suppliers to resolve queries.
* Ensuring customer records are detailed and up to date.
* Welcome calls to new and renewed clients to ensure they have received all relevant information taking the opportunity to upsell and identify other potential business. _(For this part, you can earn un-capped commission)_
* Proactively book in additional meters.
* Pre-book renewal calls.
* Collating data files for requests and complaints.
* General administration and ad hoc duties as and when required.
* To uphold the Black Sheep Utilities values in all aspects of your work and day to day interactions.
*ABOUT THE FLOCK*
Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. Every one of our customers receives support from our outstanding Customer Service Advisors who will handle any queries regarding their portfolio of products through the customer lifecycle right up until their renewal.
We are expanding and are looking for another member of the flock to support this important part of the customer journey.
The successful candidate will be responsible for handling all post submission customer queries and processes up to the point of renewal. Ownership will be taken of queries that will vary in nature from inception all the way through to resolution. Meticulous with detail, tenacious and proactive they will ensure that all records are accurate, and ensure the customer is fully informed and supported to an outstanding level throughout their journey.
The ideal candidate will be well suited to working in an adaptable and ever-changing environment and will enjoy working to deadlines on a day-to-day basis. The daily role for the advisor will be varied due to various energy supplier processes and varying urgency of customer requirements, therefore you must be able to multi-task, prioritise, and ensure high levels of quality are maintained.
You must also be able to commit to the flock family... we are pretty full on We like to be social, participate in games, incentives, and other events.
With healthy growth ambitions for the future, it really is a great time to join us on our journey. In return you will receive generous basic pay, opportunities to earn commission and career progression opportunities.
Ok, that’s enough bleating on, (oh, ‘ewe’ MUST like sheep puns) If you are ready to become 'outstanding in your field' then apply to join the flock now
Job Types: Full-time, Permanent
Pay: £23,000.00 per year
Additional pay:
* Commission pay
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Private medical insurance
* Referral programme
* Store discount
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Brighton: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your soonest available start date?
Experience:
* Office Based Customer Service: 2 years (required)
Work Location: In person
Reference ID: CUS SER AUG 2024