Employee Experience Co-ordinator

3 days ago

Surrey, United Kingdom Gatwick Airport Limited Full time

Employee Experience Coordinator

From £30,000, £500 flex allowance, up to 10% bonus + benefits

Great journeys happen at London Gatwick  

Where will your career take you?  

The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.

Are you in a HR orientated discipline and looking for a new opportunity? This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.

What is the role?

The Employee Experience Coordinator will operate as an integral part of the employee lifecycle at Gatwick, carrying out all associated activities on the journey with a passion and commitment, providing a consistently great customer and employee experience.

What will you do?

  • Provide HR focused administrative support and advice to the HR Business Partners and wider business including employees and Line Managers.
  • Ensure all employee data held is complete and accurate at all times throughout their time at Gatwick.
  • Standardise employee processes, ensuring high quality, systemised and repeatable experience every time.
  • Provide people data and insight to the HR team and wider business to help manage people and teams.
  • Support the HR BPs and/or line managers with various capability investigations, including grievances and disciplinaries, performance and policy application.
  • Seek to continuously improve the employee experience where it touches HR at Gatwick e.g. pushing for increased self-service capability, online content is regularly reviewed and refreshed, proposing alternative communications channels where appropriate to make sure that employees have easy access to information.

Do you have what we're looking for?

  • CIPD level 3 qualified an advantage, but not essential with a desire for continuous professional growth
  • Experience in supporting all aspects of the employee lifecycle, from an administration perspective, working with multiple systems
  • Strong IT skills including proficient user of Microsoft Office including Word, Excel and PowerPoint
  • Competent and capable of providing HR generalist administrative support with the ability to see an activity through to completion
  • Ability to act as a point of contact for line managers, employees and stakeholders seeking HR advice, working closely with the HR Business Partners and People Advisors.
  • Understanding of employment legislation, policies and practices and their application
  • Ability to develop a solid understanding of HR systems, knowledge of how the system works from both and employee and line manager perspective
  • Passion to give outstanding customer service at all times
  • Ability to manage own workload effectively, with a ability to multi task whilst maintaining accuracy and deadline
  • Able to operate effectively in an ambiguous, fast-paced, constantly changing environment

What's in it for you? We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. 

At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. 

Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does… well… take off.

Click apply to begin your journey, your way with London Gatwick.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

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