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Sales Support Co-ordinator

1 month ago

Reigate amp Banstead Surrey, United Kingdom Engineering Recruitment PDQ Full time

Technical Sales Support Co-ordinator We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries. You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of our customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential. Key areas of responsibility:

  • Screening and logging customer enquiries including phone calls and emails
  • Answering after-sales support cases, or escalating to the correct member of staff
  • Keeping track of the progress and communicate internally and with customers
  • Liaising with other departments on administrative matters of mutual importance
  • Generating repair/service quotations
  • Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
  • Monitoring repair turn around and keeping customers updated
  • Coordinating various exhibitions and marketing events
  • Providing administrative support to the Sales Team when required
Knowledge, skills and experience:
  • Experience in after sales support for technical or scientific products
  • Proficiency with CRM software and Microsoft Office
  • Knowledge of administration recordkeeping practices
  • Outstanding organisational and multitasking skills
  • Excellent written and verbal communication skills, as well as customer service skills
  • Excellent interpersonal skills and a proactive approach towards problem-solving
Requirements: The role will suit a person with several years of experience of after sales support for international markets.
  • Minimum of college education to having an associate or bachelor’s degree
  • Minimum 3+ years’ work experience in technical/scientific products industry
  • Office-based
  • Ability to work to deadlines and complete tasks in a timely fashion, to meet customer requirements
  • Right to employment in UK