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Tech Support Analyst

4 months ago

City of London Greater London, United Kingdom Infoplus Technologies UK Limited Full time €300 - €325

Role : Tech Support Analyst Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Location : London Hybrid – 2 Days in a week Contract Inside IR35 Rate – 300-325GBP/Day. We’re looking for a tech support analyst to:

  • provide technical support for business users on a variety of technology issues.
  • support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
  • continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
  • coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
  • ensure supportability and quality are maintained with the introduction of production changes.
Job description:
  • Ideally 3+ years of hands-on experience with support background across multiple operating systems
  • working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
  • good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services