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Tech Support Analyst

2 months ago

London, Greater London, United Kingdom Give a Grad a Go Full time
About the Role

We are seeking a highly motivated and detail-oriented Tech Support Analyst to join our team at Give a Grad a Go. As a Tech Support Analyst, you will play a critical role in ensuring the success of our IT infrastructure and providing top-notch support to our colleagues.

Key Responsibilities
  • IT Infrastructure Support: Provide technical support to our colleagues, troubleshoot performance issues, and ensure the smooth operation of our IT systems.
  • Software Delivery and Maintenance: Maintain and manage software delivery on 800+ laptops and virtual machines, ensuring that our systems are up-to-date and running efficiently.
  • Project Management: Work on various tech projects across the business, project managing implementation and other initiatives to drive growth and improvement.
  • Technical Infrastructure Development: Use scripting languages to build management and orchestration of technical infrastructure, designing solutions from a set of requirements.
Requirements
  • A STEM or technical degree graded 2:1 or above from a top-tier university.
  • At least ABB at A-level, ideally in STEM subjects.
  • Some work experience (i.e., internships) or experience of personal projects in the tech field.
  • An interest in hardware would be beneficial.
  • An understanding of some relevant technologies, including Windows Server, Linux Server, Infrastructure, Atlassian products (Jira, Bamboo, etc.), Networking (Wireless WANs), and Azure.
  • Excellent communication skills.
What We Offer
  • A competitive graduate salary of £33,000.
  • International working opportunities.
  • Bespoke training and development.
  • As you progress, you can get access to shares in the business.
  • Gym membership discount.
  • Vitality healthcare.
  • Food and drinks provided in the office.
  • A great working culture with lots of company social groups with shared interests.
  • Big summer and Christmas parties.
  • Hybrid working.
  • Office equipped with private spaces for personal purposes, including prayer rooms and rooms for working mothers.