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Technical Support Analyst

2 months ago

London, Greater London, United Kingdom Impact tech Inc Full time

Technical Support Analyst at Impact Tech Inc

About Us:

Impact Tech Inc is a premier platform specializing in partnership management, dedicated to transforming how organizations oversee and enhance collaborations across diverse sectors. Our state-of-the-art solutions and forward-thinking strategies have empowered us to assist some of the most prominent brands worldwide, fostering growth and achievement.

Your Role:

  • Deliver comprehensive support to over 1000 employees on a global scale
  • Diagnose and resolve issues related to SaaS platforms, hardware, networking, and telecommunications
  • Work in conjunction with the international IT team to tackle technical challenges
  • Oversee user accounts, access rights, and account closures
  • Assist with audiovisual systems for meeting rooms and corporate gatherings
  • Introduce new features and perform audits on SaaS applications

Requirements:

  • A minimum of 4 years of experience in end-user support
  • Familiarity with SaaS tools such as Google Workspace, Atlassian, Slack, and Zoom
  • Experience with ticketing systems like Jira or Freshdesk
  • Skilled in diagnosing and resolving technical problems
  • Understanding of networking principles and cybersecurity fundamentals

Benefits:

  • Comprehensive PTO policy promoting work-life harmony
  • Opportunities for training and professional development
  • Equity options and technology allowances
  • Health and wellness benefits, including gym reimbursements
  • Commitment to an inclusive workplace