Customer Support Coordinator

1 month ago

Maresfield East Sussex, United Kingdom Gunnebo Entrance Control Full time

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

About The Role

  • To ensure the smooth day to day running of all global export orders by following all procedures implemented by the Customer Support department and by dealing promptly and accurately with all administrative aspects of each order.
  • To support the overall contract sales function and operations linked to the contract development. Specifically, to process sales orders promptly and professionally, handle any related enquiries, and support the field-based contract team for the UK sales region
  • To process and input customer orders, into the Company’s Sales Order Processing system within the agreed timescale and ensure all contractual requirements are adhered too and recorded in the Order file.
  • To provide quotations for non-standard equipment to Customer Centers and Distributors.
  • To assist with the logistics of transportation of goods where required.

What You Will Do

  • Accurate inputting of customer orders into the Company’s Sales Order Processing system.
  • To co-ordinate with customers, as required ensuring that all orders variations and purchase orders associated with the order are documented.
  • Creation and expedition of all Project related literature including application for Payment, export documentation etc.
  • Ensuring that all orders are correctly invoiced at dispatch and within the month. Raising any credits required in collaboration with the finance department.
  • Produce accurate detailed sales order reports as required for clients drawing on knowledge of the client’s order history and data provided by the IT systems.
  • Develop a sound understanding of the Company’s products and applications.
  • Encourage professional development with all team members to ensure the team’s goals are met.
  • Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety.
  • To be respectful of Company property and colleagues.
  • To undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Manager or Senior Management.

Qualifications: experience, education and competences

  • Proven, demonstrable experience working in a busy customer-services role
  • Previous CS experience
  • Excellent telephone Manner
  • Good written communication skills
  • IT Literate
  • Good organizational skills

Desirable

  • Previous administration work within an engineering/manufacturing environment.
  • Previous experience working in Import/Export environment.
  • Language skills.

Why join us

Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

At Gunnebo, we have a bigger mission, we are working For a Safer World. Welcome with your application.

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management

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