Customer Training Support Advisor

An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 1sy July 2024 .
AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.
Our Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. Liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances
Provide practical help through finding solutions and advice to customers who may be distressed or vulnerable
Liaise with our in-house Medical team to coordinate medical assistance and emergency medical travel services for customers
Provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies,
Provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances
Proactively handle escalated calls and ensure complaints are resolved
Work towards targets and key performance indicators (KPIs) to achieve business objectives
5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays).
Some previous experience within a Contact Centre environment and previous insurance experience would be beneficial, however, full training is provided. Basic Computer skills, proficiency in Outlook, data entry, good numeracy, literacy and attention to detail
Comprehensive training and ongoing development
~ Competitive salary and bonus scheme
~25 days annual leave, plus bank holidays
~Optional private health insurance (including access to Bupa virtual GP service)
~ Life insurance and income protection
~ Cycle to work scheme
~ Employee discounts and cashback on thousands of retailers

At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 1sy July 2024 .
AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.
Our Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. Liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances
Provide practical help through finding solutions and advice to customers who may be distressed or vulnerable
Liaise with our in-house Medical team to coordinate medical assistance and emergency medical travel services for customers
Provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies,
Provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances
Proactively handle escalated calls and ensure complaints are resolved
Work towards targets and key performance indicators (KPIs) to achieve business objectives
5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays).
Some previous experience within a Contact Centre environment and previous insurance experience would be beneficial, however, full training is provided. Customer service experience
Basic Computer skills, proficiency in Outlook, data entry, good numeracy, literacy and attention to detail
Comprehensive training and ongoing development
~ Competitive salary and bonus scheme
~25 days annual leave, plus bank holidays
~Optional private health insurance (including access to Bupa virtual GP service)
~ Life insurance and income protection
~ Excellent non-contributory pension scheme
~ Cycle to work scheme
~ Employee discounts and cashback on thousands of retailers

At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
OP - OperationsEstimated Travel Percentage (%):Relocation Provided:AIG Travel EMEA Limited #J-18808-Ljbffr