Customer Coordinator
1 month ago
We are currently recruiting a number of Progression Coordinators in our Employability and Careers Team within the North East, Yorkshire or South East England. This is a permanent full time role (37 hours per week)
The role will be a mixture of office based and home working.
We pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We have a commitment to providing policies that encourage flexible working around individual needs. Aligned to this is our commitment to offering asector leading range of benefits including a generous holiday allowance of 30 days and 8 bank holidays (based on FTE), accredited training and development opportunities, a 6% matched pension scheme and additional voluntary money saving benefits.
The Progression Coordinator will work within the National Careers Service contract to provide a wraparound customer journey function delivering appropriate information to aid and document customer progression.
**Job objectives**:
- Use reports to identify customers eligible to re-engage with the service and use a wide range of methods to promote the service to them;
- Support and contribute to the team’s social media accounts, promoting our services, in line with branding/funder guideline
- Support processes implemented by the Area Managers to optimise income and mitigate lost revenue; for example non-priority to priority customer ratios;
- Be responsible for adhering to both local and the Corporate Safeguarding policy and procedures aimed at promoting and safeguarding the welfare of children and at-risk adults and attend mandatory child protection and/or adult protection safeguarding andprevent training;
- Achieve a range of targets and quality measures as decided by the Area Manager;
- Commit to training and CPD as necessary to support a high standard of delivery of the National careers service;
- The post may involve some travel. It may be necessary, on occasion, to work outside standard office hours.
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