Customer Care Coordinator
2 weeks ago
My client, a well-respected housebuilder based in Sussex, whilst operating across the whole of the Southeast is looking to bring on a Customer Care Coordinator with a background in diagnosing and dealing with defects and understanding NHBC guidelines. This business is a very respected business within the New Homes industry so would be a great career move for anyone looking to be part of a successful business and inspirational management team.
**Responsibilities will include**:
- Responding to incoming queries.
- Coordinate with colleagues to ensure the department is running smoothly.
- Liaising with customers and dealing with any queries.
- Building and maintaining relationships with them.
- Updating weekly reports and distribute to relevant personnel.
- Administrative support
- Going on site to visit and liaise with customers.
- General assistance to the Customer Care Manager
- Ideally have a minimum of 18 months in a similar role
- Have experience diagnosing defects and understanding NHBC guidelines.
- Be commercially astute and driven.
**This is an excellent opportunity for someone who has worked within a Construction company, ideally a New Homes, possibly a larger PLC business and with this CCC or SCCC role being an essential part to the Customer Care team and customer journey.**
If you do not hear anything back within one week, please assume that you have been unsuccessful on this occasion, but I will retain your details for future roles.
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