Customer Service Team Lead
2 weeks ago
Training Lead
As a Training Lead Contractor in our Customer Service team, you'll ensure high-quality training delivery to diverse audiences. Collaborating with the Customer Service Manager, you'll oversee training initiatives, manage content, and design bespoke modules for top-tier customer service.
Training and Development:
- Own the Customer Service training content lifecycle.
- Manage new hire training, refresher courses, and specialised modules.
- Review and update existing training materials.
- Develop tailored training programs in collaboration with subject matter experts.
Analyse data to identify service trends for improvement.
- Regulatory Compliance:
- Ensure training content complies with travel regulations and industry standards.
- Assist with regulatory audits and implement corrective actions.
Extensive background in training roles, including remote sessions.
- Contact centre experience, knowledge of overseas operations.
- Strong judgment, commercial acumen, stakeholder management.
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