Customer Services Supervisor

3 weeks ago


Luton, United Kingdom SAZ GAS & HEATING SERVICES LTD Full time

Responsibilities:

- Supervise and manage a team of customer service representatives
- Analyze customer service data and provide insights to improve performance
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality service delivery
- Train and onboard new customer service representatives
- Conduct performance evaluations and provide feedback to team members
- Foster a positive and collaborative work environment

Qualifications:

- Strong communication skills, both verbal and written, in English
- Ability to communicate effectively with customers and team members
- Leadership skills to motivate and guide the customer service team
- Excellent problem-solving and decision-making abilities
- Experience in a supervisory or leadership role preferred
- Proficiency in Spanish or other languages is a plus

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: £18,103.83-£33,759.72 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Luton (required)

Ability to Relocate:

- Luton: Relocate before starting work (required)

Work Location: In person

Expected start date: 15/01/2024



  • Luton, United Kingdom Ibis Budget Luton Airport Full time

    Guest Service Supervisor will oversee the Hotels Service Operations & Housekeeping - Supervise the team members on shift, helping them improve their skills and providing support for career development - Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards - Convey the hotel's image through your...


  • Luton, United Kingdom Newstaff Employment Services Ltd. Full time

    Customer Service Luton Monday - Friday 8am - 5pm This role is working in a busy call center This is a busy role, great cutomer service experience is needed. please send your CV to Laura at Newstaff Employment Luton


  • Luton, United Kingdom Swissport International AG Full time

    Overview: **ROLE SUMMARY** The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand...

  • Cleaning Supervisor

    15 hours ago


    Luton, United Kingdom CBW Staffing Solutions Full time

    DBS Cleaning Supervisor - Temp to Perm - Luton - Healthcare Environment - £12.45 per hour Exciting opportunity for a Cleaning Supervisor to work for an established cleaning company situated in Luton. The successful candidates will have a proven track record working as a Cleaning Supervisor.  Details/hours:Monday to Friday (Flexible weekends...

  • Door Supervisor Luton

    4 weeks ago


    Luton, United Kingdom Incognito Security Ltd Full time

    We're looking for an experienced Door supervisor to work in a casino shop in Luton. Must HAVE A MINUMUM 3 YEARS front line experience in pubs or clubs, be physically fit, good customer service skills, able to write reports as and when needed, able to stand throughout your shift, be confident working alone, (will have other staff members on site). Shifts: 4...

  • Cover Supervisor

    13 hours ago


    Luton, United Kingdom Worldwide Education Full time

    Worldwide Education, The UK's number one supply agency, are looking to speak to experienced Cover Supervisors who are enthusiastic and motivated to undertake day-to-day supply cover in the Luton and BedfordSuccessful Cover Supervisors will be expected to work alongside dynamic, supportive teaching staff and senior leadership teams in various different...

  • Cover Supervisor

    1 day ago


    Luton, Luton, United Kingdom Worldwide Education Full time

    Worldwide Education, The UK's number one supply agency, are looking to speak to experienced Cover Supervisors who are enthusiastic and motivated to undertake day-to-day supply cover in the Luton and BedfordSuccessful Cover Supervisors will be expected to work alongside dynamic, supportive teaching staff and senior leadership teams in various different...


  • Luton, United Kingdom FLEETCOR Full time

    The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and...


  • Luton, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Luton, LU4 8DL **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...


  • Luton, United Kingdom DB Arriva Full time

    Can you provide excellent Customer Service? We currently have a vacancy for a Customer Services Assistant based in Luton Airport and Luton Interchange at our Greenline Sales Desk. You will provide excellent customer service for all those requiring travel information, giving accurate and detailed information, issue tickets and bookings regarding all aspects...


  • Luton, United Kingdom Connect2Luton Full time

    Job Title: Customer Service AdvisorLocation: Luton, BedfordshireSalary: £23,000Assignment: PermanentHours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation)About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the...


  • Luton, United Kingdom Tate Full time

    Customer Service Executive Luton Salary £25k to £26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working closely...


  • Luton, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Luton. Role: customer service assistant Location: Luton, LU1 Hours: FT 9:00-5:30 Monday to Friday OR PT 9:00-5:30 Saturdays and Sundays Pay rate: £11.10 per hour / weekly pay every...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...


  • Luton, United Kingdom Basepoint Full time

    **Introduction** IWG offers an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, we offer flexible and sustainable work solutions to professionals. With a growth rate of 30% year on year, we will expand our network to over 30,000...


  • Luton, United Kingdom Swissport International AG Full time

    Overview: **ROLE SUMMARY** The Airside Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for coordinating a variety of factors, across several areas of the Airside team, including, bag hall, aircraft loading and unloading, aircraft...

  • Cover Supervisor

    14 hours ago


    Luton, United Kingdom Teaching Personnel Full time

    Job Title: Cover SupervisorLocation: Luton, United KingdomSalary: £120 per dayAre you passionate about education and seeking an opportunity to make a difference in the lives of students? We are currently seeking a dedicated Cover Supervisor to join our team in Luton. This position offers a competitive salary of £120 per day, with flexible hours and the...


  • Luton, United Kingdom O.C.S. Full time

    To support the Soft Services Facilities Manager to develop and evolve policies, systems, and protocols to maximise the utilisation of the physical resources across the site. These duties may be carried out in patient and non-patient environments. **Main Duties**: - Provide leadership, direction, and delegation to staff. Promote and share best practice. -...

  • Supervisor

    12 hours ago


    Luton, United Kingdom Gravity Active Entertainment Full time

    We are Gravity, energise your career with us…We are Gravity, we are the UK’s biggest name inactive entertainment. With Gravity Having Fun Matters! Fun is our key word, andour sites are built for fun for all the family!We are now looking for a Supervisor for our GravityActive site in Luton. The site is predominantly a Trampoline Park with otheractivities...