Customer Services Supervisor
3 weeks ago
Responsibilities:
- Supervise and manage a team of customer service representatives
- Analyze customer service data and provide insights to improve performance
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality service delivery
- Train and onboard new customer service representatives
- Conduct performance evaluations and provide feedback to team members
- Foster a positive and collaborative work environment
Qualifications:
- Strong communication skills, both verbal and written, in English
- Ability to communicate effectively with customers and team members
- Leadership skills to motivate and guide the customer service team
- Excellent problem-solving and decision-making abilities
- Experience in a supervisory or leadership role preferred
- Proficiency in Spanish or other languages is a plus
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Salary**: £18,103.83-£33,759.72 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
**Experience**:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Ability to Commute:
- Luton (required)
Ability to Relocate:
- Luton: Relocate before starting work (required)
Work Location: In person
Expected start date: 15/01/2024
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