Soft Services Supervisor

1 month ago

Luton, United Kingdom O.C.S. Full time

To support the Soft Services Facilities Manager to develop and evolve policies, systems, and protocols to maximise the utilisation of the physical resources across the site. These duties may be carried out in patient and non-patient environments.

**Main Duties**:

- Provide leadership, direction, and delegation to staff. Promote and share best practice.
- Ensure flexible, suitable, and safe manning levels are maintained across all shifts to ensure service meets its contractual requirement.
- Provide initial line of escalation for customers and staff for all services related queries.
- Collate and coordinate the information required for Soft Services Team Leaders, ensure the information is provided in a timely manner.
- Producing a month end service report for Soft Services Facilities Manager, based on the data gathered and analysed throughout the month
- Effectively supervise, train, motivate, discipline and ensure the safety and general welfare of staff in accordance with OCS policies, procedures and training plan.
- Enthusiastically support, actively promote, and demonstrate superior Customer Service in accordance with the department and company standards.
- Be responsible and accountable for overall day to day operations of the OCS team.
- Support the recruitment with the sign on process and DBS checks, management, and development of staff to meet all contractual requirements, Key Performance Indicators and Service Parameters.
- Take responsibility for development and maintenance of expectations related to all people management as well as the onsite process including absence (e.g., return to work interviews and absence reviews meetings), time keeping, retention, productivity, quality of work, uniform and appearance standards, behaviour & attitude.
- Ensure that all comments/complaints are fully investigated, and findings reported to the Soft Services Facilities Management team in a timely manner.
- Utilise the auditing system in order to monitor and generate data reports.
- Use the generated data to manage team performance, ensuring the KPIs set by the Management are met.

**What you will need to be successful**:

- Managerial experience in a team of 25 people or over
- Excellent PC skills with full Microsoft office knowledge
- Budgeting knowledge
- Proven experience of improving team performance
- Cleaning experience with knowledge of infection control in a hospital environment

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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