Operations Services Supervisor

2 weeks ago


Luton, United Kingdom Swissport International AG Full time

Overview:
**ROLE SUMMARY**

The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

**Responsibilities**:
**JOB RESPONSIBILITIES**

The following responsibilities are associated with this job role:
- Supervise/allocate tasks including reporting absences and overtime.- Plan and deploy resources to ensure customer and operational requirements are met- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience- Maintain up-to-date manuals and documentation- Build and maintain relationships with customers and airport authorities- Ensure compliance with Swissports SOPs and policies- Ensure maximum efficiency in the operation/turnround of inbound and outbound flights- Responsible for maintenance of assigned equipment and materials- Contribute/assist with local emergency plans- Make operational decisions with the operational plan.- Ensure that staff are adequately trained, (including monthly manual loadsheets - if required) motivated and communicated with.- Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.- Monitor and ensure that all Swissport departmental standard operational procedures (SOP's) are followed accordingly.- Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.- Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF's- Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.- Create operational reports- Attending and investigate any incidents / accidents- Looking after adhoc handling requests communicating information to other airport agencies and dealing with the business development team.- Ensuring FSC data is entered accurately and flights are closed in a timely manner and ensuring cleaning services match what has been entered in FMS GHS.- Ensuring correct Flight File Management and Supervision of flight files, and ensuring daily checks and audits on W&B, flight file documentation and load-sheet documentation are signed off, accurate and complete by authorised personnel.- Ensuring compliance to the Triple AAA documentation processes, along with sign offs and documented audit process.- Ensuring that any dispatcher assigned to a flight or airline, is suitably authorised/qualified/licenced to carry out W&B/load-sheets/AAA for respective aircraft and airlines.- Will be required to handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates and services.- Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.- Be the critical communications link between the station, the airlines and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police and Dept of Transport.- Control and allocation responsibilities of labour and resource on a day to day basis

**LEADERSHIP QUALITIES**- To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.- Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.- To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.- To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.- To take a pro-active approach to support the operation to best effect in all cases.- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.- Communicate and collaborate to engage others.- Create transparency to drive results.

**KEY PERFORMANCE INDICATORS**- Agreed customer standards for the provision of operations will be maintained within budget/forecast labour cost targets.- Lateness and absenteeism and staff turnover actively managed within agreed local limits.- Uniform standards and presentation consistently maintained in line with Company policy.- Maintenance of good customer and employee relations, disciplinary issues and level of complaints attributed to the shift.- Consistent accuracy and completeness of paperwork within time scales and standards set by local management.-



  • Luton, Bedfordshire, United Kingdom Nationwide Platforms Full time

    We are currently recruiting an Operator Supervisor to cover the London Region for our Specialist Vehicles Division, The?Operator Supervisor?will be responsible for the management, development, and output of a team of?Operators. In return you will receive a competitive salary, 25 days annual leave plus bank holidays, Company Car or Cash Allowance,...

  • Cleaning Operative

    2 days ago


    Luton, United Kingdom CleanTEC Services Limited Full time

    Cleaning operative required Monday to Saturday Monday to Friday 1pm till 7pm(£11.05 per hour) Saturday 9am-3pm(£13 per hour) Based near the airport Permanent position **Responsibilities**: - Clean and sanitize designated areas, including restrooms, offices, and common areas - Sweep, mop, and vacuum floors - Empty trash receptacles and replace...


  • Luton, United Kingdom Morson Talent Full time

    Temp to Perm Opportunity Based from home covering the East Midlands area (1 day wroking from home, 4 days working on site) Must have a full UK driving licence. Vehicle will be provided. Morson are currently working in partnership with Severn Trent Water who are looking to recruit an Operational Supervisor to manage a team of around 8 operators based...

  • Operations Supervisor

    Found in: Whatjobs ES C2 - 5 days ago


    Luton, United Kingdom Morson Talent Full time

    Temp to Perm OpportunityBased from home covering the North London to the Midlands area (1 day wroking from home, 4 days working on site)Must have a full UK driving licence. Vehicle will be provided.Morson are currently working in partnership with Severn Trent Water who are looking to recruit an Operational Supervisor to manage a team of around 8 operators...

  • Housekeeping Supervisor

    Found in: Talent UK 2A C2 - 4 days ago


    Luton, United Kingdom Drake Recruitment Full time

    We are seeking an experienced Housekeeping Supervisor for a reputable Client based in Luton. You'll play a pivotal role in ensuring residents experience the highest standards of living. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, managing staff, coordinating schedules, and maintaining impeccable...


  • Luton, United Kingdom MLily UK Ltd Full time

    **Warehouse Supervisor** **Job brief** We are looking for an experienced Warehouse Supervisor to oversee and coordinate the daily warehousing activities. You will implement, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits. Ultimately, you should be able to ensure that daily operations...


  • Luton, United Kingdom Drake Recruitment Full time

    We are seeking an experienced Housekeeping Supervisor for a reputable Client based in Luton. You'll play a pivotal role in ensuring residents experience the highest standards of living. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, managing staff, coordinating schedules, and maintaining...

  • Housekeeping Supervisor

    Found in: Whatjobs ES C2 - 5 days ago


    Luton, United Kingdom Drake Recruitment Full time

    We are seeking an experienced Housekeeping Supervisor for a reputable Client based in Luton. You'll play a pivotal role in ensuring residents experience the highest standards of living. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, managing staff, coordinating schedules, and maintaining impeccable...


  • Luton, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Food and Beverage Supervisor** at **Courtyard by Marriott Luton Airport.** Reporting into the Food and Beverage Manager, you will be responsible for assisting with managing the smooth operation of the hotel restaurant and bar, ensuring that all brand standards are adhered to and that...


  • Luton, United Kingdom SAZ GAS & HEATING SERVICES LTD Full time

    Responsibilities: - Supervise and manage a team of customer service representatives - Analyze customer service data and provide insights to improve performance - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer interactions to ensure quality service delivery - Train and...

  • Branch Manager

    1 week ago


    Luton, United Kingdom Staffline Operations Full time

    Apply today to work as a Branch Manager in Luton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first...

  • Stores Supervisor

    Found in: Whatjobs ES C2 - 5 days ago


    Luton, United Kingdom AIR Personnel Ltd Full time

    Air Personnel are looking for a Stores Supervisor for a client based in Luton.We are looking for a highly professional individual who will respond to the needs of the business and group requirements in an effective and efficient manner. You will be proficient in warehousing, part accountability, stock rotation and will remain committed in your approach to...

  • Groundworks Supervisor

    16 hours ago


    Luton, United Kingdom Venture Contracts Ltd Full time

    Venture Contracts Ltd are looking for a Black hat / Groundworks supervisor for a site in Luton. The project is a large civils project, works will include renovating a car park, widening roads, fitting gullies and drainage. finishing kurbs and edging. The Supervisor will need to have proven experience in these kind of areas. Rates are negotiable based on...


  • Luton, United Kingdom Extrastaff Full time

    Extrastaff are currently recruiting for a Warehouse Outbound Supervisor for our client based in Luton. Reporting to the Depot Manager. This busy firm can offer a full time position for a Warehouse Outbound Supervisor within their team. Shift Rotation - 5 on, 2 off - 4am - 1pm then 5 on, 3 off - 1pm - 10pm This role will include the below duties: - Check...

  • Renewals Supervisor

    15 hours ago


    Luton, United Kingdom Somnium Full time

    **Renewals Supervisor** **Luton** **£25,000 - £30,000** An incredible opportunity has come up for a self-sufficient, adaptable, and keen to learn individual to join an ever-growing IT Solutions business in Luton. This role is a working from home role, but Luton must be accessible. The Renewals Supervisor will be responsible for provision of pricing,...


  • Luton, United Kingdom APT Care Limited Full time

    **APT CARE** **FIELD CARE SUPERVISOR, LUTON** **MUST BE A DRIVER WITH USE OF OWN VEHICLE, **WALKERS - WILL NOT BE CONSIDERED FOR THIS POSITION DUE TO THE NATURE OF THE JOB. APT Care provide domiciliary care to elderly people within their own homes across Luton, with a designated CQC registered manager, office and community teams for this area. APT are...


  • Luton, United Kingdom Swissport International AG Full time

    Overview: **ROLE SUMMARY** The Airside Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for coordinating a variety of factors, across several areas of the Airside team, including, bag hall, aircraft loading and unloading, aircraft...


  • Luton, Bedfordshire, United Kingdom Drake Recruitment Full time

    We are seeking an experienced Housekeeping Supervisor for a reputable Client based in Luton. You'll play a pivotal role in ensuring residents experience the highest standards of living. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, managing staff, coordinating schedules, and maintaining...

  • Head Housekeeper

    2 weeks ago


    Luton, Bedfordshire, United Kingdom Drake Recruitment Full time

    We are seeking an experienced Housekeeping Supervisor for a reputable Client based in Luton. You'll play a pivotal role in ensuring residents experience the highest standards of living. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, managing staff, coordinating schedules, and maintaining impeccable...


  • Luton, United Kingdom HSG Facilities Management ltd Full time

    Job description We are recruiting for a fabulous Housekeeping Supervisor who has real enthusiasm for the hospitality industry and have a passion for creating memorable guest experiences. Our Deputies are responsible for assisting the Head Housekeeper, cleaning and maintaining areas within the hotel, including guest rooms, guest corridors, linen rooms and...