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Member Experience Executive

1 month ago

City of London Greater London, United Kingdom Varnom Ross Full time

We have partnered with a well-established co-working brand, is seeking a proactive and professional Member Experience Executive to support at their new space in Shoreditch.

This role offers an exciting opportunity to be at the forefront of delivering an exceptional and welcoming environment for their community of members. The successful candidate will engage with the community, respond to inquiries, and address requests with care, contributing to a positive and productive atmosphere. This is a key customer-facing position requiring excellent communication skills and the ability to build strong, lasting relationships.

Key Responsibilities

  • Member Engagement: Serve as the first point of contact for members, handling inquiries in person, over the phone, and via email with professionalism and responsiveness.
  • Relationship Building: Develop strong relationships with members and external clients, using insights to enhance their experience.
  • Event Support: Assist the Community and Events Managers with event coordination, including ordering supplies, organising logistics, and setting up for community events.
  • Booking Management: Oversee bookings of meeting rooms and desks for external clients, ensuring a seamless experience.
  • Move-In and Move-Out Assistance: Support members during their move-ins and move-outs to ensure a smooth transition.
  • Customer Support: Address customer service tickets, provide basic IT support, and escalate issues as necessary to maintain member satisfaction.
  • AV and Room Setup: Ensure meeting rooms and event spaces are appropriately configured and troubleshoot audiovisual issues as needed.
  • Workspace Maintenance: Conduct regular checks to ensure the workspace is clean, organised, and operationally ready.
  • Access Control: Manage the distribution and programming of access cards to ensure security within the workspace.
  • Day-to-Day Operations: Handle meeting room reservations, manage member records, coordinate mail deliveries, and liaise with maintenance staff to uphold high standards.
  • Health & Safety: Ensure the co-working space complies with health and safety regulations and address maintenance issues in a timely manner.

Skills and Experience

  • Previous experience in customer service or hospitality is preferred.
  • Strong communication, organisational, and problem-solving skills.
  • A customer-focused attitude with a commitment to providing exceptional service.
  • Ability to work both independently and collaboratively.
  • Proficiency in office software and AV equipment; knowledge of co-working management software or CRM tools is a plus.
  • Familiarity with maintenance and health & safety protocols is advantageous.

This is an exciting opportunity to join a reputable brand and manage their new Shoreditch location, helping to create a first-class experience for all members.