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Customer Support Associate

3 months ago

London, United Kingdom Bits Card Inc Full time

About Bits:

Bits is a London based startup, backed by Y Combinator, that helps people build their credit score and history. Today, we support over 300,000 people across the UK and help them build credit.

We are currently hiring 1-2 Customer Support Associates to support our growth. The role will be based in our office in Camden Town, London, and will require working on-site 5 days a week.

The best part about working at Bits:

Well, two things.

First, the mission. Literally every day you will receive emails from people describing how Bits has solved a life changing problem that they struggled with for years. You will make a difference here.

Second, the people. We are an eclectic mix of people. The one thing that we all share though is our commitment to the mission - unusually for a lending company, we don’t put people into debt, and we are customer-first in everything we do.

About the role:

Many consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject. As Customer Success Champion at Bits, you will provide support across a variety of channels to aid customers in their credit building journey.

What the role involves:

  • Processing customer requests and queries via telephone, email or instant message
  • Investigating and resolving customer complaints quickly and patiently
  • Keeping confidential records and financial information private and secure
  • Learning how to use database systems and technology to deliver great customer support
  • Communicating with customers effectively, and assisting with security checks, account enquiries or flagged account issues raised by the customer

Requirements:

  • You will have 2-7 years experience in customer support, ideally at a tech company.
  • Your are able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in.
  • You work hard and get stuff done, always with a positive attitude and great communication skills.
  • You can keep a cool head when things get tough, and have a mature personality.
  • Good written and verbal communication skills

Benefits:

  • A competitive salary
  • Hardware of your choosing
  • 28 holidays a year pro rata, including public holidays
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