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Customer Service Contract Manager
2 months ago
Customer Service Contract Manager - Remote
About the Company
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.
About the Role
For specified customers, be Jungheinrich UK’s primary point of contact for support; control and monitor the performance of the contract(s) throughout the term. Maximise revenue and profit from all cross-selling opportunities available to the Jungheinrich Group.
Within your customer base, ensure full compliance of all Health & Safety related topics. Work with the Senior Management Team within Customer Service to ensure the company’s overall objectives and goals are achieved, including the development of reporting tools/suites.
Responsibilities
- Promote the health, safety and welfare of our people and champion a safety-first culture within our business
- Monitor and control the complete contract performance for specified customers
- Utilising company reporting, ascertain the fundamental profitability of these contracts
- Proactively identify and suggest plans to minimise loss making business or further improve profitable contracts
- Remove all “silo” thoughts around the business and promote a company-wide financial picture
- In a timely manner, research the best possible financial solution for both Jungheinrich and the customer through either contract extensions, new/used equipment profiles or a mixture
- Work with a proactive, consultative approach to your customers to be seen by them as a trusted advisor
- Improve customer utilisation of fleet, address excess hours and limit end of contract exposure
- Implement and deliver a Customer Service strategy that delivers our financial and customer service expectations and objectives
- Be a key driver in delivering the best levels of customer service to our customers
- Optimise performance and results through the regular review of available data and metrics
- Maximise all service sales opportunities, including but not limited to service market share
Qualifications
- Experience within the intralogistics and materials handling equipment sector is required for this position.
- Someone who can demonstrate prior customer account experience.
- IT literate, in particular Microsoft office.
- Strong numeracy and analytical skills.
- The ability to work with, coach and influence people at all levels.
- A self-starter with strong time management.
- Ability to work under pressure, putting the customer at the heart of what we do.
- The ability to translate objectives into action plans and results.
- This role will be based in UK and travel as and when required. National and International travel will be required on occasion.
- Full valid current driving licence.
Required Skills
- Strong interpersonal skills.
- Management skills and experience of delivering required targets and objectives.
- An accountancy / profit led focus. Drive and determination.
- Analysis / Business Acumen / Customer Orientation.
- Influencing / Negotiation / Accountability.
- Initiative / Communication / Passion.
- Integrity / Respect.
