Customer Service Manager
2 weeks ago
Customer Service Manager
Willmott Dixon Interiors is currently looking to recruit an experienced Customer Service Manager to oversee our customer service function, with a focus on defects liability period management. You'll work closely with our supply chain partners to rectify faults in a timely, cost-effective manner, minimizing disruption to end-users and business operations.
The role involves working on a variety of projects in both Birmingham (initially) and the London area, so a willingness to travel is essential.
Key Responsibilities:
Manage the defects liability period process, ensuring that all faults are rectified efficiently and effectively
Collaborate with our supply chain partners to coordinate repairs, maintaining strong relationships and ensuring that issues are resolved promptly
Develop and implement strategies to minimize downtime and disruption to end-users, while maintaining a focus on cost-effectiveness
Work closely with internal stakeholders, including project managers and site teams, to ensure that defects are addressed in a timely manner
Analyse customer feedback and defect data to identify trends and areas for improvement, implementing changes to enhance our service offering
Develop and maintain key performance indicators (KPIs) to measure customer service performance during the defects liability period
Essential and Desirable Criteria
Proven experience in a customer-facing role within the construction industry, with a strong understanding of construction processes and practices
Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with supply chain partners and internal stakeholders
Strong problem-solving and analytical skills, with the ability to resolve complex issues effectively
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
Strong knowledge of customer service principles, practices, and standards, with a focus on defect resolution and fault rectification
Additional Information
At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible.
We are a proud member of the Disability Confident Scheme.
About Us
We are proud to be part of the Willmott Dixon family; a privately-owned contracting and interior fit out group in the UK. With a rich history, amazing track record and strong values, this partnership makes us a stronger and more progressive organisation, allowing us to share knowledge and take on bigger and better projects.
-
Customer Service Manager
1 day ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob DescriptionJob Title: Customer Service ManagerJob Type: Full-timeIndustry: RecruitmentCompany: Ascendant RecruitmentLocation: Milton KeynesJob Reference: N/AJob Description:Job Summary:We are seeking an experienced Customer Service Manager to join our team at Ascendant Recruitment. As a Customer Service Manager, you will be responsible for managing...
-
Customer Service Manager
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob DescriptionJob Title: Customer Service ManagerJob Type: Full-timeIndustry: RecruitmentCompany: Ascendant RecruitmentLocation: Milton KeynesJob Reference: N/AJob Description:Job Summary:We are seeking an experienced Customer Service Manager to join our team at Ascendant Recruitment. As a Customer Service Manager, you will be responsible for managing...
-
Customer Service Manager
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob DescriptionJob Title: Customer Service ManagerJob Type: Full-timeIndustry: RecruitmentCompany: Ascendant RecruitmentLocation: Milton KeynesJob Reference: N/AJob SummaryWe are seeking an experienced Customer Service Manager to join our team at Ascendant Recruitment. As a Customer Service Manager, you will be responsible for managing robust processes...
-
Customer Service Manager
1 day ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob DescriptionJob Title: Customer Service ManagerJob Type: Full-timeIndustry: RecruitmentCompany: Ascendant RecruitmentLocation: Milton KeynesJob Reference: N/AJob SummaryWe are seeking an experienced Customer Service Manager to join our team at Ascendant Recruitment. As a Customer Service Manager, you will be responsible for managing robust processes...
-
Customer Service Manager
4 days ago
Milton Keynes, United Kingdom Sikla Group Full timeCustomer Service Manager Customer Service Manager Full Time Milton Keynes, UK With Professional Experience 9/10/24 As part of the Sikla Group, established in 1967, our business comprises of premium steel framing solutions and...
-
Customer Service Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom vGroup International Full timeAbout vGroup International:vGroup International is a leading manufacturing and logistics company with a strong focus on Just-In-Time (JIT) and sequencing, as well as a comprehensive suite of platforms under the vLink Brand.Job Title: Customer Services ExecutiveReports to: Head of Customer ServicesJob Summary:We are seeking a highly skilled Customer Services...
-
Customer Service Manager
3 weeks ago
Milton Keynes, United Kingdom Thomas Brown Recruitment Full timeGlobal wellness company are seeking a dynnamic and experienced Customer Services Manager to join their multilingual European Head Office team.Hybrid working 3 days office - 2 days remote Monday - FridayThis position will lead a team of Customer Care Supervisors and Representatives and help maintain an effective, efficient, and productive department. The...
-
Customer Services Manager
2 weeks ago
Milton Keynes, United Kingdom Thomas Brown Recruitment Full timeGlobal wellness company are seeking a dynnamic and experienced Customer Services Manager to join their multilingual European Head Office team. This position will lead a team of Customer Care Supervisors and Representatives and help maintain an effective, efficient, and productive department. The Customer Care staff is responsible for supporting members,...
-
Customer Service Manager
1 day ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Ascendant Recruitment. As a key member of our organization, you will be responsible for managing robust processes across the customer lifecycle, with a focus on quality, within a regulated and process-driven environment.Key Responsibilities:Take...
-
Customer Service Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Ascendant Recruitment. As a key member of our organization, you will be responsible for managing robust processes across the customer lifecycle, with a focus on quality, within a regulated and process-driven environment.Key Responsibilities:Take...
-
Customer Service Manager
1 week ago
Milton Keynes, United Kingdom Willmott Dixon Full timeWillmott Dixon Interiors is currently looking to recruit an experienced Customer Service Manager to oversee our customer service function, with a focus on defects liability period management. You'll work closely with our supply chain partners to rectify faults in a timely, cost-effective manner, minimizing disruption to end-users and business operations....
-
Customer Service Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom Daimler Trucks North America LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Daimler Trucks North America LLC. As a key member of our Executive Office, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesInvestigate and resolve complex customer complaints in a timely...
-
Customer Services Manager
1 month ago
Milton Keynes, United Kingdom Thomas Brown Recruitment Full timeGlobal wellness company are seeking a dynnamic and experienced Customer Services Manager to join their multilingual European Head Office team. This position will lead a team of Customer Care Supervisors and Representatives and help maintain an effective, efficient, and productive department. The Customer Care staff is responsible for supporting members,...
-
Customer Service
3 weeks ago
Milton Keynes, United Kingdom Ascendant Recruitment Full timeCustomer Service / Administration Manager 9 month fixed term contract Milton Keynes £42,500 Our client is looking for a highly skilled and experienced Customer Service / Administration Manager to manage robust processes across the customer lifecycle, with a focus on quality, within a regulated and process driven environment. The company is aiming to...
-
Customer Service
3 weeks ago
Milton Keynes, United Kingdom Ascendant Recruitment Full timeCustomer Service / Administration Manager9 month fixed term contractMilton Keynes£42,500Our client is looking for a highly skilled and experienced Customer Service / Administration Manager to manage robust processes across the customer lifecycle, with a focus on quality, within a regulated and process driven environment. The company is aiming to achieve...
-
Customer Service
3 weeks ago
Milton Keynes, United Kingdom Ascendant Recruitment Full timeCustomer Service / Administration Manager9 month fixed term contractMilton Keynes£42,500Our client is looking for a highly skilled and experienced Customer Service / Administration Manager to manage robust processes across the customer lifecycle, with a focus on quality, within a regulated and process driven environment. The company is aiming to achieve...
-
Customer Service
3 weeks ago
Milton Keynes, United Kingdom Ascendant Recruitment Full timeCustomer Service / Administration Manager9 month fixed term contractMilton Keynes£42,500Our client is looking for a highly skilled and experienced Customer Service / Administration Manager to manage robust processes across the customer lifecycle, with a focus on quality, within a regulated and process driven environment. The company is aiming to achieve...
-
Customer Service Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom Global Payments Full timeJob SummaryAs a key member of the Global Payments team, the Account Management Lead plays a critical role in ensuring the smooth operation of our call center department. This position requires a strong leader who can oversee daily operations, monitor call volumes, and maintain Service Level Agreements.Key ResponsibilitiesManage the daily operations of...
-
Customer Service Account Manager
3 days ago
Milton Keynes, United Kingdom Safesmart Full timeA position has become available to join a very well-respected software as a service provider with a family feel based in Milton Keynes. Our client is a leader in the health & safety software sector, and they're looking for a Customer Service Account Manager to join their team. Role Overview As a Customer Service Account Manager, your responsibilities will...
-
Customer Service
3 months ago
Milton Keynes, United Kingdom The Best Connection Employment Group Full timePart time - School Hours! Our client based in Bletchley, Milton Keynes is looking for a **Customer Service Administrator**. The hours of work are from Monday - Friday 10am - 3pm and two Saturday per month - 8am-1pm. A permanent opportunity is available. The pay rate is £11 per hour. **Responsibilities of the Customer Service Administrator**: - Provide...
