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Customer Service
2 months ago
Customer Service / Administration Manager
9 month fixed term contract
Milton Keynes
£42,500
Our client is looking for a highly skilled and experienced Customer Service / Administration Manager to manage robust processes across the customer lifecycle, with a focus on quality, within a regulated and process driven environment. The company is aiming to achieve ambitious growth targets as they continue to strive for success
As a Customer Service / Administration Manager your duties will include but are not limited to:
- Taking accountability for maintaining efficient and robust processes for the support of customers and maintenance of their records throughout their lifecycle.
- Focussing on enquiry response times and monitoring of the customer pipeline.
- Ensuring a professional, first-class service experience is delivered to all users.
- Working with key stakeholders across the business to prepare for business changes and ensure minimal impact to both staff and customers.
- Managing and coordinating teams to deliver challenging growth targets.
- Ensuring effective communication of targets and risks, preparing resource to manage through cyclical peaks in activity.
- Co-ordinating system testing, developments and new item implementation for the team. Ensuring key training takes place to support system users.
- Managing escalated complaints to resolution.
- Exploring new technologies to support the team and users with improved outcomes and experiences.
- Managing, recruiting, training and developing a motivated team to ensure exceptional service is delivered.
- Monitoring and reporting progress and team activity in line with service standards and targets.
To be a successful Customer Service / Administration Manager you must have:
- Demonstrable experience of people management and motivating a team to achieve challenging targets in a fast-paced environment.
- Excellent communication skills, to effectively collaborate with internal and external stakeholders.
- A passion for delivering a quality customer experience.
- Confidence using Microsoft packages including SharePoint, ShareFile, Excel and PowerPoint.
- Familiarity with D365 and associated views and reports.
If you feel you have what it takes to be the Customer Service / Administration Manager, please apply today because we would love to hear from you
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk
