Contract Operations Manager

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Jungheinrich UK Ltd Full time
Job Title: Customer Service Contract Manager

About the Company

Jungheinrich UK Ltd is a leading company in the material handling equipment and intralogistics sectors, seeking a skilled professional to join our team.

About the Role

We are looking for a Customer Service Contract Manager to be our primary point of contact for specified customers, controlling and monitoring the performance of contracts throughout the term. The successful candidate will work closely with the Senior Management Team to ensure the company's overall objectives and goals are achieved.

Responsibilities

  • Promote a safety-first culture within our business and ensure the health, safety, and welfare of our people.
  • Monitor and control the complete contract performance for specified customers, utilizing company reporting to ascertain the fundamental profitability of these contracts.
  • Proactively identify and suggest plans to minimize loss-making business or further improve profitable contracts.
  • Remove siloed thinking and promote a company-wide financial picture.
  • Research the best possible financial solution for both Jungheinrich and the customer through contract extensions, new/used equipment profiles, or a mixture.
  • Work with a proactive, consultative approach to customers to be seen as a trusted advisor.
  • Improve customer utilization of fleet, address excess hours, and limit end-of-contract exposure.
  • Implement and deliver a Customer Service strategy that delivers financial and customer service expectations and objectives.
  • Be a key driver in delivering the best levels of customer service to our customers.
  • Optimize performance and results through regular review of available data and metrics.
  • Maximize all service sales opportunities, including service market share.

Requirements

  • Experience within the intralogistics and materials handling equipment sector is required.
  • Prior customer account experience is essential.
  • IT literacy, particularly in Microsoft Office, is necessary.
  • A self-starter with strong time management skills is required.
  • This role will be based in the UK, with national and international travel required on occasion.
  • A full, valid current driving license is necessary.
  • Management skills and experience of delivering required targets and objectives are essential.
  • Analysis, business acumen, and customer orientation are required.

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