Contract Performance and Quality Manager
4 weeks ago
We are seeking a skilled Contract Performance and Quality Manager to oversee and enhance contract performance for all clients. As the Contract Performance and Quality Manager at Atlas Workplace Services, you will be responsible for driving quality standards and service improvement across the Helpdesk, Scheduling, and Coordination functions.
Key Responsibilities:
- Manage Planned Preventative Maintenance (PPM) and reactive performance reporting to meet client expectations.
- Identify patterns and root causes, implementing improvements to prevent issues.
- Collaborate with the Service Operations Manager and team leads on contract mobilisations, ensuring client requirements are understood, implemented, and supported during transitions.
- Lead projects to streamline operations, reduce inefficiencies, and drive continuous service improvement.
- Oversee site maintenance for the Milton Keynes HQ, ensuring compliance with PPM schedules and regulatory requirements.
Requirements:
- GCSE English and Maths or equivalent.
- Strong data analysis skills that can be used to drive change and improvement.
- Ability to present and implement effective solutions to day-to-day, short and long term challenges.
- Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports.
- Experience of managing an office/small building.
About Atlas Workplace Services:
We are a facilities management company that combines our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
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