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Senior Windows Server Analyst

1 month ago

Poole Dorset, United Kingdom RNLI Full time €40,000

Contract type: Permanent
Hours: Full Time
Interview date : 1st interviews - 6th August (online), 2nd interviews - 9th August (in Poole)
Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. 26 days annual leave plus Bank Holidays (pro-rata)
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life assurance
- Health scheme
Our Senior End User Computing (EUC) Analyst will be responsible for managing the technical escalations of the IT Service Desk, which provides first and second line support for desktop services. These include the Microsoft 365 suite, Windows 10, SCCM, Intune, Client Laptop and Desktops, Apple products, Printers, Tablets and Mobile telephony. The team also provide support to the RNLI College/hotel audio-visual and customer systems.
The role will work with the Technical Specialists to ensure that we are future-proofing our hardware and software estate and listening to the business about the way they need technology to drive lifesaving initiatives.
The Senior EUC Analyst will also hold specific subject matter specialisms and participate in fusion events and projects.
We are looking for a highly organised individual, with strong analytical and coaching skills to enhance the service and the future prospects of the team and the ability to handle high volumes of work within a fast-paced environment. Knowledge of Teams rooms would be beneficial as this role involves some AV (audio visual) support. This role will include some out-of-hours on-call support for our AV (audio visual) systems running in the RNLI College. This includes our state-of-the-art Lifeboat Simulator (training will be provided). Substantial experience of Microsoft 365 suite. Along with support knowledge of Active Directory, Group Policy and Managed Desktop environments.
- Knowledge of Windows 10/Office 365 products, features, and releases desirable.
- Experience working in a mid-scale or enterprise environment with more than 2000 users and in a customer support, service-level based environment and able to demonstrate application of ITIL methodologies within IT Service provision.
- Awareness of Project Methodology and Microsoft Autopilot desirable.
A flexible attitude is essential, as some work may be required outside of normal working hours including evening and weekends, and you will be part of an on-call rota. Some travel may be necessary, so a driving licence is required.
ensuring the welfare of children, young people and adults at risk. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (DBS check, Scotland; International, International Child Protection Certificate process).
Diversity at the RNLI
We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.