Technical Support Specialist
3 weeks ago
Allegiance Technology Ltd is seeking a dedicated Technical Support Specialist to enhance our vibrant technical support team. This role is pivotal in delivering exceptional 1st and 2nd line support to our clients.
Key Responsibilities- Deliver first and second-level technical assistance to clients through various communication channels.
- Diagnose and resolve issues related to hardware, software, and network systems.
- Oversee and maintain IT infrastructure, including servers, workstations, and networking devices.
- Conduct system monitoring, routine maintenance, and data backups.
- Install, configure, and upgrade software and hardware components as necessary.
- Support the deployment and management of IT initiatives.
- Document technical processes, configurations, and support interactions for future reference.
Applicants should possess:
- A minimum of 12 months of experience in helpdesk support.
- Hands-on experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
- Familiarity with Windows Server and Group Policy.
- Understanding of networking principles, including DNS, DHCP, and TCP/IP.
We are looking for individuals with roles such as IT Support Engineer, IT Analyst, Senior IT, Service Desk Engineer, Helpdesk Engineer, Help Desk, First Line, 1st Line, Second Line, 2nd Line, System Administrator, or IT Administrator experience.
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Technical Support Specialist
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Technical Support Specialist
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