Call Handler Agent

1 week ago

Leeds, United Kingdom TPT Retirement Solutions Full time

Job Description Salary banding (depending on experience)
Full time (35 hours)
Leeds City Centre


TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. 3 billion of assets under management (as at 30 September 2022) and more than 450,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

As a Contact Centre Agent (Member Support Representative), you will be managing inbound calls from members and employers in an efficient manner, providing a highly professional service and follow procedures. You will be customer focused and be the first point of contact within TPT, supporting and resolving member’s queries and questions.

This role requires candidates to have a minimum of 1 year contact centre experience in a customer service role, ideally within the financial services sector.

We also offer an excellent reward package including contributory pension, life assurance, 25 days annual leave + bank holidays.

In an excellent location in Leeds in modern city centre offices, we are close to the rail station and parking facilities.

Strictly no agencies please.

TPT Retirement Solutions is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

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