Beauparc | Desk Account Manager

4 days ago

Wirral Merseyside, United Kingdom Beauparc Full time €10,000

Who Are We?
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.
Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.
At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.
Now let us tell you about the role
You will ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service with a workforce who are responsive, customer-focused and are Right First Time in their work.
Responsibilities
  • To ensure incoming telephone calls are dealt with efficiently and professionally
  • To log all customer communications on the CRM System
  • Discussing and completing contractual amendments for customers relating to changes in services
  • To work with internal departments in resolving customer queries
  • Help the design, implementation and maintenance of a set of comprehensive policies and procedures
  • Post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates
  • Introduce call plans to all bronze customers (below £10k)
  • Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
  • Proactively contact new customers after their first 6 weeks to introduce our other services
  • To ensure that all contracts and paperwork are updated as required
  • Maintain an excellent knowledge of company service offering and the waste management industry as a whole as well as being responsive to changes within the sectors/markets of our customers
  • General reception duties including meeting and greeting visitors
  • Directly responsible for effective customer contact to stop them from cancelling their contracts with the company
  • Review and resolve any price increase queries effectively and directly with Customers
  • Any other reasonable task as may be required from time to time
Skills and Experience
  • Prior experience within a customer services environment
  • Excellent telephone manner and extremely customer-focussed
  • Strong communicator
  • Conversant in the use of Microsoft Office applications
  • Good level of written and oral skills
  • Ability to deal with people at all levels
  • Be well presented with a confident and professional manner
  • Possess initiative and a can-do attitude
Join us on the journey..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values.Were now a group of almost 3000 people, all contributing to that growth and success.
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future.Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, were safer together.We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. Whats good today can be better tomorrow.
Beauparc is not just a company, its a resource recovery business.Over the past three decades weve grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, were committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.
Take the first step today and join us on the journey.

JBRP1_UKTJ

  • Beauparc | Desk Account Manager

    2 weeks ago

    Wirral, Merseyside, United Kingdom Beauparc Full time €10,000

    Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and...

  • Beauparc | Desk Account Manager

    2 weeks ago

    Wirral, Merseyside, United Kingdom Beauparc Full time

    Job Description Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement....

  • Business Development Manager

    2 months ago

    Wirral, Merseyside, United Kingdom Beauparc Full time

    This role is predominantly new business requiring door to door direct sales and upselling to existing customers, there will be elements of account management following contracts that you sign. After the initial bespoke training program; business to business always presenting the business in a professional capacity, selling unique features and benefits of our...

  • Account Manager

    2 weeks ago

    Wirral, Merseyside, United Kingdom Beauparc Full time €10,000

    At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world. At B&M Waste Services,...

  • Business Development Manager

    2 months ago

    Wirral, Merseyside, United Kingdom Beauparc Full time

    This role is predominantly new business requiring door to door direct sales and upselling to existing customers, there will be elements of account management following contracts that you sign. After the initial bespoke training program; you will be required to hit quarterly targets based around the annualised revenue from contracts signed. Door to door...

  • Account Manager

    4 days ago

    Wirral, Merseyside, United Kingdom Beauparc Full time €10,000

    At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world. At B&M Waste Services,...

  • Commercial Waste Services Account Manager

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Job DescriptionWe are looking for a highly skilled Commercial Waste Services Account Manager to join our team at Beauparc. As a key member of our commercial waste services division, you will be responsible for managing existing customer relationships and identifying new business opportunities.You will work closely with our internal departments to develop and...

  • Sales Growth Specialist

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Job Title: Sales Growth SpecialistWe are looking for a highly skilled sales professional to join our team at Beauparc. As a Sales Growth Specialist, you will play a vital role in driving business growth and expanding our customer base.About the Company:Beauparc is a leading provider of [services]. With a strong commitment to customer satisfaction and...

  • Waste Management Customer Service Specialist

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    About the RoleWe are seeking an experienced Waste Management Customer Service Specialist to join our team at Beauparc. As a key member of our commercial waste services division, you will be responsible for ensuring exceptional customer satisfaction and delivering industry-leading service standards.With a strong focus on customer relationships and account...

  • Regional Account Manager

    1 week ago

    Wirral, United Kingdom Beauparc Full time

    About Our Company">Beauparc is a leading provider of resource recovery solutions, with a strong commitment to environmental sustainability and customer satisfaction.">Job Summary">We are seeking a highly motivated and experienced Sales Development Specialist to join our team in the UK. This role will focus on new business development, door-to-door direct...

  • Waste Management Coordinator

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Are you a results-driven individual with a passion for delivering exceptional customer service? Do you have a proven track record of providing top-notch support to customers?Beauparc, a market leader in commercial waste services, is seeking an Account Support Specialist to join their dynamic team. In this exciting role, you will play a crucial part in...

  • Business Growth Manager

    1 week ago

    Wirral, United Kingdom Beauparc Full time

    About Beauparc">Beauparc is a leading resource recovery business with over 30 years of experience. We're committed to shaping a better future for our friends, families, and communities through environmentally sustainable practices.">Job Description">">We are seeking an experienced Sales Development Specialist to join our team in the UK. This role will focus...

  • Account Support Specialist

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Are you looking for a challenging and rewarding career opportunity where you can make a real difference in the lives of our customers?Beauparc, a leading provider of commercial waste services, is seeking a Waste Management Coordinator to join their team. In this exciting role, you will play a key part in ensuring that our customers receive the best possible...

  • Desk Account Manager

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Job Description Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your...

  • Desk Account Manager

    6 days ago

    wirral, United Kingdom Beauparc Full time

    Job Description Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your...

  • Business Development Executive

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Job Title: Business Development ExecutiveWe are seeking a highly skilled sales professional to join our team at Beauparc. As a key member of our sales team, you will play a vital role in driving business growth and expanding our customer base.Key Responsibilities:Presentation of our company's proposition to potential clientsSelling unique features and...

  • Environmental Sustainability Representative

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Customer Service RepresentativeWe are seeking an experienced Customer Service Representative to join our team at Beauparc. As a key member of our commercial waste services division, you will be responsible for providing exceptional customer service and support to our clients.You will work closely with our internal departments to resolve customer queries and...

  • Desk Based Customer Advocate

    2 weeks ago

    Wirral, United Kingdom Beauparc Full time

    Job OverviewAs a Desk Based Customer Advocate, you'll be responsible for providing exceptional customer service and building strong relationships with our clients. This role is ideal for someone who is passionate about delivering high-quality customer experiences and has a keen eye for detail.Key responsibilities include ensuring all incoming calls are dealt...

  • Business Development Manager

    4 weeks ago

    Wirral, Merseyside, United Kingdom Beauparc Full time €30,000

    This role is predominantly new business requiring door to door direct sales and upselling to existing customers, there will be elements of account management following contracts that you sign. After the initial bespoke training program; you will be required to hit quarterly targets based around the annualised revenue from contracts signed. Door to door...

  • Business Development Manager

    4 weeks ago

    Wirral, Merseyside, United Kingdom Beauparc Full time €30,000

    This role is predominantly new business requiring door to door direct sales and upselling to existing customers, there will be elements of account management following contracts that you sign. After the initial bespoke training program; you will be required to hit quarterly targets based around the annualised revenue from contracts signed. Door to door...