Account Manager

3 weeks ago


Wirral Merseyside, United Kingdom Beauparc Full time €10,000

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.
Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.
At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

You will ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service with a workforce who are responsive, customer-focused and are Right First Time in their work.

To ensure incoming telephone calls are dealt with efficiently and professionally
To log all customer communications on the CRM System
Discussing and completing contractual amendments for customers relating to changes in services
Help the design, implementation and maintenance of a set of comprehensive policies and procedures
Post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates
Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
Proactively contact new customers after their first 6 weeks to introduce our other services
Maintain an excellent knowledge of company service offering and the waste management industry as a whole as well as being responsive to changes within the sectors/markets of our customers
General reception duties including meeting and greeting visitors
Prior experience within a customer services environment
Excellent telephone manner and extremely customer-focussed
Conversant in the use of Microsoft Office applications
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. We constantly push the boundaries of innovation. Beauparc is not just a company, it's a resource recovery business. As leaders within this industry, we're committed to shaping a better future for our friends, families and communities. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.



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