Desk Based Customer Advocate

3 weeks ago


Wirral, United Kingdom Beauparc Full time

Job Overview

As a Desk Based Customer Advocate, you'll be responsible for providing exceptional customer service and building strong relationships with our clients. This role is ideal for someone who is passionate about delivering high-quality customer experiences and has a keen eye for detail.

Key responsibilities include ensuring all incoming calls are dealt with efficiently and professionally, logging customer communications on the CRM System, and discussing contractual amendments with customers.

You'll work closely with internal departments to resolve customer queries and maintain an excellent knowledge of our company service offerings and the waste management industry.

Responsibilities:

  • To ensure prompt handling of incoming telephone calls
  • Log customer communications on the CRM System
  • Discuss contractual amendments with customers
  • Collaborate with internal departments to resolve customer queries
  • Develop a deep understanding of industry developments and market trends

Salary: £28,000 - £38,000 per annum, depending on experience

Skills and Qualifications:

  • Prior experience within a customer services environment
  • Excellent communication and interpersonal skills
  • Proven ability to work effectively in a fast-paced environment
  • Familiarity with CRM Systems and Microsoft Office applications

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