Executive business Administrator

2 weeks ago


United Kingdom Digital Division Ltd Full time

Essential experience Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years
 
Part-time (negotiable hours, minimum of 12-16 per week)

Must be available to regularly work evenings and weekends
 
Remote (must be UK-based)

Option to work from London office if preferred
 
The company is looking to hire a part-time Customer Operations Executive who will be responsible for running shifts and handling operational tasks to a high standard. The Customer Operations team is responsible for the key areas of Customer Support, Safer Gambling, KYC / EDD, Fraud and Payments.

Equally important to ensuring customer satisfaction is the need to strictly adhere to the company's Safer Gambling and Anti- Money Laundering Policies.

Handle safer gambling alerts and conduct account reviews / interact with customers as required


~ Support the Head of Customer Operations with ad hoc tasks and provide regular shift reports, communicating any customer feedback


~ Ensure high compliance to Safer Gambling and Anti- Money Laundering Policies


Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years


~ Outstanding communication skills and passionate about delivering excellent customer service


~ Flexible in approach and ability to multitask


~ Great attention to detail and focus on quality


~ Enthusiastic and motivated to drive performance improvements


~


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