CSM Manager

2 weeks ago

London, United Kingdom Our Graduates Full time

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Customer Success Manager, you will
Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond
Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
As a Customer Success Manager, you will
Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment
Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
Possess strong relationship management skills and the ability to coordinate across teams and build consensus
Ideally have previous project management experience and have worked in a start-up previously
Competitive salary aligned to your skills and experience
Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
Annual learning budget to drive your performance and career development
Company Pension Scheme
Company Health Care Plan
Travel – season ticket loan
Cycle to work scheme with Evans Cycles

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime.
More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.
We have four global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.
Tagged as: IT, Languages, Software
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