ServiceNow CSM Architect

1 month ago

London, United Kingdom Manning Global AG Full time

Our client, a leading global IT service provider,is recruiting for a ServiceNow CSM Architect to join their business in the UK.
ServiceNow CSM Architect
Permanent or Contract
ASAP
Responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements
Provides expertise in technical knowledge, methodology and framework, data integration and data flows, ServiceNow Architecture, and software development and coding.
Participate in process flow analysis and process redesign along with the Project Manager
Share best practices and be consultative throughout the technical design of the project
Provide the client with ServiceNow development Best-Practices Advice and assist in their implementation.
Deliver ServiceNow development consulting services based on the Client’s
ServiceNow release plan, including all modules implemented by the client.
Identifies solutions and formulates implementation and migration strategies.
Manage workload of an offshore development team. Serve as the Subject Matter Expert (SME) on ServiceNow. Define and document the ServiceNow design / design components required to deliver the functional requirements as communicated by the customer
Lead scoping activities in support of release planning, resulting in release cost and schedule estimation
Define the data migration strategy and approach, and support the teams as they clean, align, migrate and augment the data
Define the test strategy, including mandatory functional test components, and work as part of the program and internal customer team to configure the testing environment and identify and resolve issues that come out of testing
Support the creation of training materials
7+ years’ experience with ServiceNow Implementation
~6+ years of ServiceNow experience
~ At least 3 years of experience in implementing ServiceNow CSM projects
~ Should have implemented 2 complex CSM projects
~ Highly proficient across the breadth of ITIL practices.
~ Having experience on Agile methodology
~ Experience as leader of successful ServiceNow implementation engagements, including designing the solution, delivering configurations and data initialization.
~7+ years’ experience with ServiceNow Implementation,
~ ServiceNow Customer Service Management Certified
~ Understanding of Network, Server, Security and on prem/cloud environment technology,
~ English language required

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