Logistics Assistant
4 months ago
Purpose of the role
To support the D2C Ecommerce Logistics daily operations following outbound order and return processing as well as closely monitoring in transit through customs. Being a key point of contact for customer service issues that have been escalated to Logistics.
Responsibilities
- Daily outbound order monitoring, closely tracking shipments in transit
- Daily return order monitoring, closely tracking shipments in transit
- Resolving any Customs issues during clearance processing
- Working closely with courier partners to investigate any shipment claims
- Provide relevant documentation to assist in clearing shipments through Customs
- Work closely with Customer Service and Private Client departments to resolve Logistics related customer queries or issues relating to their orders and/or returns
- Liaising with 3PL, based in Europe daily and responding to any queries regarding orders
- Manage and effectively resolve any customer claims for return or repair; coordinating with Production teams
- Invoice administration
- Working with Logistics Coordinator to monitor warehouse SLAs for order picking, packing and return processing
- Supporting the department and management with any administrative and adhoc requests
- Where needed, supporting with departmental administration including travel arrangements, expenses etc.
Qualifications, Skills, Experience Required
- Experience within the luxury fashion industry ideal
- 1-2 years Logistics experience
- Customer service experience
- Knowledge of Incoterms
- Basic knowledge of customs clearance procedures
- Basic knowledge of excel
- Strong written and verbal communication skills
- Strong organisational skills
- Ability to work under pressure and deliver on multiple priorities
- Strong initiative, taking ownership of tasks and follow-through
- Passionate about work with a ‘can-do’ attitude
- Flexibility to travel to European warehouse
- Italian language is a plus
- Candidates must have the right to work in the UK
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