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Customer Service Representative

3 months ago

Trafford Park Greater Manchester, United Kingdom Sampa UK & Ireland Ltd Full time

Briefly Sampa, a global aftermarket company, with over 5.000 teammates around the world, with 13 Factories and R&D Centre, manufactures, develops and procures over 120.000 parts for European and American branded heavy-duty vehicles, light commercial vehicles, buses, construction machines and trains. Sampa has 29 Logistic Centres around the world (countries including UK, USA, Italy, France, Australia, Mexico, Netherland, Germany, China, South Africa, United Arab Emirates, Romania and Hungary more) and exports to 153 countries from its HQ in Samsun, Türkiye.

For further information:

Job functions:

  • Open and maintain customer accounts by recording account information using C4C platform
  • Assist the customers regarding product problems/failures
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Strong oral communication, strong customer phone skills, collaboration and interpersonal skills
  • Experience entering a high volume of order data daily with low error rate essential
  • Excellent organizational, administrative, follow up and analytical abilities
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Open and maintain customer accounts by recording account information using SAP platform
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Liaise with Warehouse Operation Team around courier problems / failures