3rd Line Applications Analyst | Vacancies | SearchDATA Group

3 weeks ago


Liverpool, United Kingdom SearchData Full time

Are you currently working a Service Desk role and wanting tomove forwards with your career? Do you want to be part of a dynamic supportteam and get the chance to have your own independent projects?

SearchDATA is currently looking for an Applications Analystto join an internationally recognised Law firm. As an Applications Analyst, youwill be part of an inclusive team that plays a key role in helping IT Services delivera high quality desktop and application experience for all end-users.

You’ll get the ongoing development you need to reach yourcareer ambitions, in a company that is large enough to get you where you wantto be. You’ll be working proactively with the project teams to deliver a rangeof IT and business projects, whilst also dealing with 3 rd Lineescalations for a range of Microsoft services such as Office 365/Teams as wellas other core business services such as document management and digital dictation.

You’ll need fantastic experience with tools such as ActiveDirectory and SCCM. To be more specific, you’ll need to be confident with grouppolicy management & maintenance, application packaging and re-imaging.Experience with InTune Autopilot is also a massive advantage

What we can offer:

  • You’ll be working with a company that caresabout you. This comes with private medical insurance, dental insurance,critical illness insurance, health assessments and access to an in-house GPservice
  • You’ll also have access to subsidised yogasessions, as well as the restaurant & coffee bar on-site that are alsosubsidised
  • You’ll get enhanced family leave (after one yearof being in the role), which means new parents taking maternity or sharedparental leave may receive the equivalent of 6 months full pay
  • Other benefits include eye tests, fluvaccinations, a GymFlex subscription and more
  • You’ll also get 25 days annual leave, plus bankholidays

Main Responsibilities:

  • Working as part of a team, both proactively and collaboratively, to ensure the successful delivery of IT and business projects
  • Taking on projects independently to enhance thecapability and offering of the IT Applications team
  • Management and maintenance of group policy,SCCM, Endpoint Manager, Active Directory and other business applications
  • Application lifecycle management, making surethe mobile and desktop applications and services are up-to-date, secure andcompliant
  • Working closely with IT security to introduceapproved policy and configuration changes to continually enhance the securityof the organisation
  • 3 rd Line support for a range ofMicrosoft Services (including Teams and Office 365) and core business services
  • Complimenting project and support activitieswith documentation and knowledge transfer activities

Required Experience:

  • A strong background in IT support with a provenrecord of troubleshooting and problem solving
  • Excellent written and verbal English skills –you’ll need to maintain a high level of customer service, ensuring thecustomer’s interests come first
  • Good teamwork and organisational/time managementskills
  • Fantastic communication skills, you’ll need tobe able to communicate effectively with both your team and with people acrossthe business
  • Extensive technical working knowledge of:
    • Office 365 services and Windows 10
    • Software and operating system configuration anddeployment
    • Group policy management
    • Active Directory
    • Software Centre Configuration Manager (SCCM)
    • Endpoint Manager
  • Experience working in the legal industry orprofessional services
  • Experience with desktop and mobile legalapplications including time recording, digital dictation, documentproduction/management and workflow services
  • Working knowledge/support experience of OfficeAdd-Ins for Office 365, iOS and/or iManage DMS #J-18808-Ljbffr


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