Manager, Billing

2 weeks ago

London, United Kingdom PitchBook Data Full time

About the Role:

At PitchBook, employees are our customers, and customers are king The Finance team handles everything “money” at PitchBook including accounting, quote-to-cash, payroll, compliance, and budgeting for our fast-paced and high-growth company. The team supports the growth of PitchBook by providing actionable insights on the company’s financial health, all while working with a fun, energetic team

We are seeking a highly motivated and experienced Manager of Billing and Accounts Receivable to join our Finance Team. The Manager of Billing and Accounts Receivable will be responsible for managing a team of Billing & Collections Analysts, overseeing the billing and collections process for our recurring revenue model, and working collaboratively with offshore teams. The ideal candidate will have experience in subscription billing and collections, strong project management skills, data-driven decision-making abilities, and a customer-centric approach to billing and collections.

Primary Job Responsibilities:

  • Manage the day-to-day operations of the billing and accounts receivable collections team in New York and London, including coaching, training, and performance management of team members
  • Ensure timely and accurate billing and collections for our recurring revenue model, with a focus on customer satisfaction and retention
  • Collaborate with or lead cross-functional teams, including Sales, Customer Success, and Finance, to resolve billing and collections issues and optimize processes
  • Monitor and report on key billing and collections metrics, using data to drive decision-making and process improvements
  • Work with offshore teams to ensure consistent processes and practices across regions
  • Conduct regular audits of billing and collections processes and documentation to ensure compliance with internal controls and external regulations
  • Manage special projects related to billing and collections, including system upgrades and process improvements
  • Work closely with the finance team to ensure accurate financial reporting and forecasting
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

Skills and Qualifications:

  • Bachelor’s degree in Accounting, Finance, or related field or equivalent experience required
  • 7+ years previous experience in billing and accounts receivable collections, with at least 3 years of experience in a leadership role
  • Strong project management skills and experience leading process improvement initiatives
  • Excellent communication and interpersonal skills and the ability to build relationships with internal and external stakeholders
  • Customer-centric approach to billing and collections, with a focus on delivering exceptional customer service
  • Experience with Salesforce and Oracle ERP preferred
  • Ability to work in a fast-paced environment, managing competing priorities and deadlines
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits at PitchBook:

Physical Health

  • Private medical insurance
  • Dental scheme
  • Additional medical wellness incentives
  • Life cover

Emotional Health

  • Paid sabbatical program after four years
  • Paid parental leave
  • Education subsidies
  • Robust training programs on industry and soft skills
  • Minimum 25 days annual leave and volunteer days

Social Health

  • Employee resource groups
  • Company-wide events
  • Employee referral bonus program
  • Quarterly team building events

Financial Health

  • 8% Pension contribution
  • Income protection
  • Shared ownership employee stock program
  • Transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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