Customer Service Planner

2 weeks ago


SunburyonThames Surrey, United Kingdom Johnson Controls Full time

What You Will Do
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. ????????

What We Offer

  • Competitive salary

  • 25 days holiday + Bank Holidays, sick pay

  • Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products ????????

  • Plenty of training opportunities to grow your skills ????

  • Supportive team environment fostering collaboration ????

  • Career paths in Customer Service and beyond ????

  • Commitment to safety with our Zero Harm policy

  • Access to business resource groups ????

  • Training on our company values ????

How You Will Do It

  • Handle incoming and outgoing calls across the UK ????

  • Boost engineer productivity by planning their schedules and ensuring they have everything they need ????

  • Use our resources efficiently, including subcontractors, to minimize delays

  • Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations ????????

  • Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits ????????

What We Look For

Required:

  • Previous experience in customer service ????

  • Basic computer skills ????

Preferred:

  • Experience in scheduling or planning ????

  • Knowledge of our industry ????

#LI-MS2

#LI-Onsite



  • Sunbury-on-Thames, United Kingdom Johnson Controls Full time

    What You Will Do As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams.You'll ensure our engineers stay busy and appointments run smoothly.You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.


  • Sunbury-on-Thames, United Kingdom Johnson Controls Full time

    What You Will Do As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. What We Offer Competitive salary 25 days holiday +...


  • Sunbury, United Kingdom Johnson Controls International Full time

    **What you will do** The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to...


  • Sunbury-on-Thames, SRY, United Kingdom Johnson Controls Full time

    What You Will DoScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking an experienced Customer Service Planner to join our Installation Teams at Johnson Controls. As a key member of our team, you will play a crucial role in supporting our engineers across the UK.Key Responsibilities:Handling incoming and outgoing calls to support engineer productivityPlanning and coordinating schedules to minimize...

  • Planner Scheduler

    2 months ago


    Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. ???????? Competitive salary ~25 days holiday + Bank Holidays, sick pay ~ Comprehensive benefits: pension, life assurance, employee assistance,...


  • Sunbury, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls, Inc. Full time

    Your Career PathWe invite applications from motivated and detail-oriented individuals to join our team as a Planner. This exciting opportunity will see you play a critical role in supporting our Installation Teams and driving business success.Main Responsibilities:Coordinate and schedule installation activities to optimize productivity and...


  • Sunbury-on-Thames, United Kingdom CV-Library Full time

    My client is a successful and expanding logistics specialist company, who is looking for an outstanding Customer Service Manager to join their team. The Company:: My client is a rapidly growing business which provides flexible and cost-effective supply chain services for ambient and temperature-controlled products. They offer commitment to continuously...


  • Sunbury-on-Thames, United Kingdom CV-Library Full time

    My client is a successful and expanding logistics specialist company, who is looking for an outstanding Customer Service Manager to join their team. The Company: My client is a rapidly growing business which provides flexible and cost-effective supply chain services for ambient and temperature-controlled products. They offer commitment to...


  • Sunbury-On-Thames, United Kingdom Pertemps Full time

    My client is a successful and expanding logistics specialist company, who is looking for an outstanding Customer Service Manager to join their team.The Company:My client is a rapidly growing business which provides flexible and cost-effective supply chain services for ambient and temperature-controlled products. They offer commitment to continuously deliver...


  • Sunbury-on-Thames, United Kingdom AMETEK Full time

    Scope of Role: Own the customer relationship with assigned customers and be the focal point for issues relating to existing business. Drive excellent service to our customers and make customer satisfaction a competitive advantage. Main Duties/Responsibilities: Manage the customer proactively and ensure that any issues and/or opportunities...

  • Programme Planner

    3 weeks ago


    Surrey, United Kingdom Hawksworth Full time

    Programme Planner (JIRA) - Global Insurer - Transformation Program75k GBP baseHybrid: 1-2 days per weekLocation: SurreyWe have a multi-million £ program for a global insurer that needs a Senior Planner with extensive JIRA experience, who can lead a team of Planners from a consultancy, as well as the insurance company's own Planners.You'll need experience in...

  • Customer Support

    6 months ago


    Sunbury, United Kingdom Global Service Group Full time

    We’re on a mission to become the UK’s leading contract logistics business and we want you to come along for the ride! We’ve gone from being a small business to working with some of the UK’s most respected and trusted brands and our portfolio continues to grow year on year. We know how to deliver exceptional service and so do our staff. Our rapid...


  • Sunbury, United Kingdom Global Service Group Full time

    **Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...


  • Sunbury, United Kingdom Global Service Group Full time

    **Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...


  • Sunbury, United Kingdom Global Service Group Full time

    **Kick Start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...


  • Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Full time

    Job OverviewWe are currently recruiting for a Customer Service Planner to join our team in Stourport on Severn. This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.The ideal candidate will be committed to achieving excellence in all aspects of the role, providing high-quality customer service while meeting...


  • Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Careers Full time

    Job Description:We are looking for a skilled Customer Service Planner to join our team in Stourport on Severn. As a key member of our operations team, you will be responsible for planning and coordinating engineer visits, ensuring that our customers receive the highest level of service.Your Key Responsibilities:Plan and schedule engineer visits to ensure...


  • Stourport-on-Severn, Worcestershire, United Kingdom People Solutions Group Limited Full time

    Job OverviewWe are looking for a skilled and motivated Customer Service Planner to join our team at People Solutions Group. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our services.About YouYou have a strong background in customer service, with...