3rd Line Support/Application Packager

2 weeks ago


London, United Kingdom Global Technology Solutions Ltd Full time

SC cleared Hybrid working Application Packager
LOCATION: Aldermaston, Hybrid working 2 days onsite
Standard office hours
We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Identify issues end users might be facing and drive improvement and simplifications to help end user process
Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
Experience of large OS migration projects (preferably Windows 7 and Windows 10)
Data Analysis and reporting skills
Experience of managing and maintaining a SCCM 2012 (or higher) production environment
Some Operating System Deployment (OSD), including tools such as MDT
Experience of SCCM/WSUS patching technology
Microsoft Active Directory server
Microsoft Group Policy Objects (GPOs)
Software deployment and 3rd line support and troubleshooting
Involvement in delivering large scale deployments of software, eg Microsoft Office
Experience of large OS migration projects (preferably windows 10)
Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements
LOCATION: Aldermaston, Hybrid working 2 days onsite
Standard office hours
We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Identify issues end users might be facing and drive improvement and simplifications to help end user process
Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
Document package configuration
Experience of large OS migration projects (preferably Windows 7 and Windows 10)
Data Analysis and reporting skills
Experience of managing and maintaining a SCCM 2012 (or higher) production environment
SCCM deployment/Design experience
Some Operating System Deployment (OSD), including tools such as MDT
Experience of SCCM/WSUS patching technology
Microsoft Active Directory server
Microsoft Group Policy Objects (GPOs)
Software deployment and 3rd line support and troubleshooting
Involvement in delivering large scale deployments of software, eg Microsoft Office
Experience of large OS migration projects (preferably windows 10)
Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements
Basic Understanding of IT project management methodologies including agile and waterfall
Basic Knowledge of project management tools and techniques
Microsoft Active Directory server
Microsoft Group Policy Objects (GPOs)
Understand network topology
Must have packaged applications for Windows 7 and Windows 10 OS platforms.
Must have experience of complex application packaging. (eg Autodesk, MS Office, etc.)
Software deployment and 3rd line support and troubleshooting
Scripting experience using BAT, PowerShell and VB, C# Scripts
Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management
Strong SCCM 2012 knowledge
ServiceNow
ITIL Foundation
Application virtualization (Microsoft APP-V)
Fundamental knowledge across Windows Operating Systems
MS SCCM 2012
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.


  • 3rd Line Support

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Transputec Full time

    About the Job A talented 3rd Line IT Support Engineer is required by a successful Managed Services company who specialise in providing IT support to the private and public sectors. Based near Wembley, you’ll provide 3rd line support services both remotely and on client sites in Central London. Client You’ll join a successful Managed Service...


  • London, United Kingdom Texcel Full time

    Job Description 3rd Line Support Engineer - London Are you a skilled IT professional with a passion for solving complex technical issues? We're seeking a talented 3rd Line Support Engineer to join our clients dynamic team within the Managed Service Provider (MSP) sector and provide exceptional technical support to their clients. Key Responsibilities: ...


  • London, United Kingdom Nemo Resourcing Limited Full time

    **Client Remote Support - 1st to 3rd Line - Windows, Office 365 - the opportunity** This is a fantastic opportunity to join a busy and ambitious MSP delivering to clients in the Finance sector. This team is first point of contact for external customers and resolves queries to 3rd-line level, and is genuinely a springboard into all sortsof opportunities...

  • 2nd/3rd Line

    2 weeks ago


    London, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a 2nd Line Engineer/3rd Line - IT Support Engineer to be part of their growing team, based in Mayfair, London. Working Pattern Participation in the Work on call weekend Rota is compulsory which is once every month. You will be paid an additional £250.00 for the work on call shift. You will effectively be a standby employee on the...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    3rd Line Support Engineer Holborn - London (office based 1 x per month) £40,000 - £55,000 + Progression + Tech Scheme (personal technology) + Professional Qualification Scheme + Pension + Healthcare + 33 Days Holiday Excellent opportunity for a 3rd Line Infrastructure Engineer to join a thriving Subject Matter Expert Specialist organisation in Central...


  • London, United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Contract - £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a 3-month initial contract but is likely to be extended...

  • 3rd Line Support

    7 days ago


    London, United Kingdom Huntress Full time

    My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team. **Key responsibilities**: - Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies - Documenting all actions on the...

  • 3rd Line Support

    4 days ago


    London, United Kingdom Huntress Full time

    My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team. **Key responsibilities**: - Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies - Documenting all actions on the...

  • 3rd Line Support

    2 days ago


    London, United Kingdom Huntress Full time

    My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team. **Key responsibilities**: - Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies - Documenting all actions on the...


  • London, United Kingdom Integral Recruitment Ltd Full time

    3rd Line Infrastructure Engineer GBP50,000 - GBP55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory,...


  • City of London, United Kingdom In Technology Group Limited Full time

    **Job Title**: 3rd Line IT Support **Location**: City of London, EC3M 4AJ **Salary**: £55,000 - £60,000 + Hybrid Working / Private Medical / Life Insurance / Regular Socials / 28 Days + 8 Bank OFF **Job Summary** **Key Responsibilities** - Diagnose, troubleshoot, and resolve complex technical issues for our clients - Monitor and maintain system and...


  • London, United Kingdom Searchability Full time

    **3rd Line IT Support Engineer** Do you want to join a an exciting team that are fun, relaxed but are of course, professional and passionate about what they do. My client is a well-established growing MSP based in central London. - Salary: £35,000 - £45,000 DOE + Benefits - Location: Holborn - Hybrid/ remote flexibility - UK based ONLY - Azure AD / Office...


  • London, United Kingdom Vertex IT Recruitment Full time

    Specialist **Developed Vetting (DV) cleared Application Packager** is needed to work in London on a 6 to 12 months contract. Due to the nature of the role, we have opted for an open rate/excellent rate please let us know what you are looking for, (inside IR35). - Ensuring an adequate software packaging environment is available raising service requests and...


  • London, United Kingdom Cloud Decisions Full time

    Hybrid – 3 days per week in office. “Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don’t dread going into the office, I love it here” – Current Employee “Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new...

  • 3rd Line Network Support Specialist

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Exponential-e Full time

    Job Description Overall purpose of the job:  To manage and own support tickets in relation to existing customer services To design and implement changes as per client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks. Key responsibilities...

  • 3rd

    7 days ago


    London, United Kingdom Cpl Life Sciences Full time

    3rd Line Windows Support *3rd Line Windows Support required by global partner to Pharmaceutical organisations based in London* A leading partner to Pharmaceutical firms, headquartered in London, currently requires an 3rd Line Windows Support to join a team in supporting the companies users (over 5,000) and take part in Infrastructure upgrade...


  • London, United Kingdom Oscar Technology Full time

    **3rd Line Support Engineer | Remote | £300 | Outside IR35** I've partnered with a client that are looking for a 3rd Line Support Engineer to join them on an initial 6-Months Contract with the likelihood of this being extended. The Engineer will work on exciting projects utilising cutting-edge design and tech, andprovide 2nd, 3rd and 4th line support and...

  • 3rd Line Engineer

    2 weeks ago


    London, United Kingdom Jonothan Bosworth Full time

    Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer. ++ The ‘hands on’ deployment, planning, scoping, designing and implementation of Microsoft Exchange (not including...


  • London, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Infrastructure 3rd line support Active Directory Our client, a global leader in their area requires a Third Line Infrastructure Engineer to join the team in the Central London office The Infrastructure Engineer will design and maintain IT systems and infrastructure. The role will have responsibility for the delivery of secure and highly...

  • Application Packager

    Found in: JG UK C2 - 2 hours ago


    London, United Kingdom Computappoint Full time

    Job Title: Application Packager Day Rate: £400 to £450 p/d Inside IR35 Hybrid Location: 2 days per week in Central London office with remaining days remote Contract Length: Initial 6 months but highly likely to be extended About the Client and Role: An opening for a Application Packager has just become available for a leading financial...