3rd Line Support

4 weeks ago


London, United Kingdom Huntress Full time

My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team.

**Key responsibilities**:

- Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies
- Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
- Keeping customers informed on progress of their ticket until they have agreed the resolution
- Providing enhanced support for identified key leaders
- Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments
- Assisting with PC builds and configuration

**Key skills**:

- Advanced understanding of Windows Server and ability to troubleshoot and correct problems
- Exchange/O365 support and configuration
- Experience with VMware
- Experience with SAN/NAS devices
- Microsoft SCCM or Intune
- Expert in with Microsoft Windows 10 issues
- Knowledge of Windows Server is required
- Troubleshooting skills with network, firewall and telecommunication devices
- Exceptional communication skills - written and verbal
- Ability to quickly learn new skills and technologies
- Experience and familiarity with Solarwinds or other monitoring tools
- Enterprise AV solutions (e.g. Bitdefender, Sophos, Trend, etc)
- Exposure to Cisco / Fortigate firewalls / HP managed switches advantageous

On offer:

- Basic salary from £50k
- Discretionary bonus
- Salary reviews each year

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


  • 3rd Line Support

    4 weeks ago


    London, United Kingdom Transputec Full time

    About the Job A talented 3rd Line IT Support Engineer is required by a successful Managed Services company who specialise in providing IT support to the private and public sectors. Based near Wembley, you’ll provide 3rd line support services both remotely and on client sites in Central London. Client You’ll join a successful Managed Service...


  • London, United Kingdom Onnec Full time

    ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. We are seeking an adaptable individual capable of managing multiple systems...


  • London, United Kingdom Christy Media Solutions Full time

    A leading broadcast software provider has a great permanent opportunity for a 3rd Line Support Engineer to join its technical engineering team on-site at a major broadcaster in London and be responsible for the day-to-day support of one of its cutting edgesolutions. As 3rd Line Support Engineer you will be involved in the implementation of complex broadcast...


  • North West London, United Kingdom Franklin Bates Limited Full time

    Hybrid working set up, one day a week in the London office £325-£400 per day inside IR35 3-month contract term initially *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.* Join a...


  • North West London, United Kingdom Franklin Bates Limited Full time

    Hybrid working set up, one day a week in the London office£325-£400 per day inside IR353-month contract term initially*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.*Join a London-based...


  • London, United Kingdom 360 Resourcing Solutions Full time

    **3rd Line Support/Project Delivery -£40,000-£45,000 - Greater London** My client is a leading Managed Service Provider with a global reach and a number of large multinational customers. They are going through some really exciting growth and for the right person there is a fantastic opportunity to grow with the company. We are looking for a **3rd Line...

  • 2nd/3rd Line

    1 month ago


    London, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a 2nd Line Engineer/3rd Line - IT Support Engineer to be part of their growing team, based in Mayfair, London. Working Pattern Participation in the Work on call weekend Rota is compulsory which is once every month. You will be paid an additional £250.00 for the work on call shift. You will effectively be a standby employee on the...


  • London, United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Contract - £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a 3-month initial contract but is likely to be extended...


  • London, United Kingdom Exponential-e Full time

    Job Description Overall purpose of the job:  To manage and own support tickets in relation to existing customer services To design and implement changes as per client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks. Key responsibilities...

  • 3rd Line Engineer

    19 hours ago


    London, United Kingdom Context Recruitment Limited Full time

    3rd Line Infrastructure Support Engineer £45k - £55k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client...

  • 3rd Line Engineer

    3 weeks ago


    London, United Kingdom context recruitment Full time

    3rd Line Infrastructure Support Engineer £45k - £55k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client...


  • London, United Kingdom Global Technology Solutions Ltd. Full time

    SC Cleared Hybrid working Application Packager Standard office hours We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software...


  • London, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Infrastructure 3rd line support Active Directory Our client, a global leader in their area requires a Third Line Infrastructure Engineer to join the team in the Central London office The Infrastructure Engineer will design and maintain IT systems and infrastructure. The role will have responsibility for the delivery of secure and highly...


  • London, United Kingdom eTech Partners Full time

    My Client are a Fintech based in the City of London and are looking for a 2nd/3rd Line IT Support Engineer with experience in AWS that is customer focused and a natural problem solver. **Responsibilities.** - Perform AWS deployment, management upgrades and system migrations as part of our IT Operations service - Assist in evaluating new technologies and...


  • London, United Kingdom Cloud Decisions Full time

    Hybrid – 3 days per week in office. “Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don’t dread going into the office, I love it here” – Current Employee “Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new...


  • London, United Kingdom Nexus Jobs Limited Full time

    Information Security Manager with 2nd and 3rd Line Support Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including...


  • London, United Kingdom Nexus Jobs Limited Full time

    Information Security Manager with 2nd and 3rd Line Support Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including...


  • London, United Kingdom In Technology Group Limited Full time

    **Role: 3rd Line Network Engineer** **Location: London (Hybrid)** **Salary: £50,000** We are currently working with a market leading internet service provider, established for over 20 years, who are currently in an exciting period of growth and are looking for a **3rd line Network Engineer** to come and join their ranks. This is an all-encompassing role...


  • London, United Kingdom Workingmums Full time

    3rd Line Projects Managed Services Engineer - Hybrid 3rd Line Projects Managed Services Engineer - Hybrid My client is a well established IT Managed Services Provider that due to on-going success is in the market for a proven 3rd Line Projects Managed Services Engineer. As 3rd Line Projects Managed Services Engineer you will be coming with a proven MSP...


  • London, United Kingdom Movement 8 Full time

    Infrastructure Support / 3rd line Engineer This is a permanent position, paying £40-50k basis depending on related experience and is an on-site role based in Dartford, Kent. Working with a well respected and growing MSP you will be providing a mix of Project support and some BAU support where required. The focus of the role will be on client projects,...