3rd Line Support
3 weeks ago
My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team.
**Key responsibilities**:
- Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies
- Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
- Keeping customers informed on progress of their ticket until they have agreed the resolution
- Providing enhanced support for identified key leaders
- Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments
- Assisting with PC builds and configuration
**Key skills**:
- Advanced understanding of Windows Server and ability to troubleshoot and correct problems
- Exchange/O365 support and configuration
- Experience with VMware
- Experience with SAN/NAS devices
- Microsoft SCCM or Intune
- Expert in resolving with Microsoft Windows 10 issues
- Knowledge of Windows Server is required
- **Troubleshooting skills** with network, firewall and telecommunication devices
- **Exceptional communication skills** - written and verbal
- Ability to quickly learn new skills and technologies
- Experience and familiarity with Solarwinds or other monitoring tools
- Enterprise AV solutions (e.g. Bitdefender, Sophos, Trend, etc)
- Exposure to Cisco / Fortigate firewalls / HP managed switches _advantageous_
**On offer**:
- Basic salary from £50k
- Discretionary bonus
- Salary reviews each year
- Hybrid working model after the initial on-boarding period
- Occasional international travel across Europe
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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