Senior Service Delivery Manager

4 weeks ago

Leeds, United Kingdom Anson McCade Full time

Security clearance : This role requires you to be a sole British national due to security clearance

The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the authority.
This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate.
The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment.
The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer’s requirements and threat profiles.
The SDM drives continuous improvement of the SOC services to increase performance and reduce costs. This includes supporting the project teams with delivering enhanced technical solutions more effectively and efficiently.
Essential to this is building collaborative, trusted relationship with the authority teams and tenant owners.
The SDM is a leader with a deep knowledge of technical and cyber security technologies and cyber threat tools, tactics, techniques and procedures who is experienced in planning and managing development activities in accordance with industry standard project and engineering methodologies.

Strong knowledge of how Azure and AWS security functions work as security controls as well as detection tools to protect large cloud estates;
SOAR, Threat Intelligence, traffic analysis tools etc. Deep knowledge and experience of operational ICT service delivery management.
ITILv4 qualified with an in-depth knowledge of the following ITIL areas :
Service Strategy.
Service Design.
Ability to maintain good working relationships with service provider stakeholders and SOC Team members.
Exposure to leading service improvement activities in a security operations environment
Ability to communicate at all levels within the organisation including delivery of key messages to Senior Management.
Excellent written and verbal communication skills with the ability to communicate the impact and importance of detailed technical information to non-technical and senior audiences.

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