Head of Service Delivery

3 weeks ago

Leeds, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

As a Head of Service Delivery you will:


  • Work closely with the Head of Managed service to ensure performance is at a highest standard.
  • Be the senior point of communication with customers
  • Develop and implement service management strategy plans in line with business goals.
  • Training and support for new starters and existing team members
  • Build and maintain effective relationships with all department head ofs, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training.
  • Support the business in the ongoing development of business strategy in line with current and emerging needs.
  • Build a robust portfolio of service Delivery
  • Ensure the team gather customer satisfaction data and report on trends.
  • Drive change within the operational and technical teams to ensure they're delivering to customer contract.
  • Ensure operational services deliver to agreed SLA’s and KPI’s
  • Ensure effective continual improvement within the team
  • Perform regular 1:1’s and set individual goals in line with business goals


What my client will be looking for:


  • Proven experience in leading and managing teams within a service delivery environment.
  • Understanding of the IT Channel, and the Reseller & End User relationship
  • Previous experience within communications platforms.
  • Demonstrated success in providing strategic leadership for the development and delivery of services.
  • In-depth understanding of service delivery processes and best practices.
  • Knowledge of relevant industry standards and regulations related to service delivery.
  • Experience in mentoring and coaching team members to achieve high performance.

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