Front of House Reception Assistant

4 weeks ago


SouthendonSea Essex, United Kingdom Bupa Full time

Receptionist/Front of House Permanent
Bupa Health Centre Southend - 13 Clarence Rd, Southend-on-Sea SS1 1AN
Full-Time/Part-Time

Services Operating hours:
Mondays to Fridays – 8am-4:30pm

We make health happen

At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.

You’ll help us make health happen by:
Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
Process invoices/delivery notes as per Bupa policy
Play an active part in ensuring well-presented facilities

Ability to prioritise workload and ability to separate the urgent from the important.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual Health Services Bonus Scheme
Various other benefits and online discounts

We’re a health insurer and provider. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer. kone@bupa.



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